Trade Inside Sales Support Specialist - Seasonal/Part-time

About Ernesta:

Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. 

Guided by our collective mission, our team is driven, hardworking, and highly ambitious. We’re problem solvers, innovators and design enthusiasts. We are relentlessly focused on delivering beautiful, and delightfully simple solutions for our customers, creating curated and considered spaces to live in. 

About You:

First and foremost, you love the world of design! From furniture to art, and everything in between, you have a passion for spaces and a point of view to share. You find it easy to flex between many different tasks and enjoy a dynamic work environment. Connecting with people, understanding their perspectives and finding solutions excites and motivates you. You pride yourself on providing phenomenal customer service at every turn. 

About the Role: 

Ernesta is seeking a Seasonal Trade Inside Sales Support Specialist to provide administrative and operational support to our Trade Inside Sales team during our busiest season.

This role is ideal for someone with prior sales or account support experience who thrives behind the scenes, enjoys keeping projects organized, and understands how to move opportunities forward. Rather than owning the sales conversation, you'll help remove administrative work from Account Executives so they can focus on building relationships and closing business.

You'll play an important role in ensuring trade customers receive timely follow-up, accurate information, and a seamless experience throughout the sales process.

Seasonal Employment

• In-person, Part-time (up to 29 hours/week)
• Duration: Hire date through January 30th, 2027
• Hourly Rate: up to $30/hour

What You’ll Do:

• Support Trade Account Executives with administrative tasks throughout the sales cycle
• Offer elevated, consultative service across multiple channels (in person, chat, text, email, phone) to create a personalized experience 
• Deliver exceptional design and product expertise to Trade clients
• Support the trade sales team through communication and proactive outreach
• Qualify leads and identify opportunities for upselling, cross-selling, and expanding customer orders
• Advise Trade clients on how to size, floor plan layouts, and material selection
• Ability to navigate between multiple software applications 
• Maintain a clean, organized, and on-brand showroom that delights Trade clients at every touchpoint
• Spread kindness through every touchpoint, creating brand fans!
• This is an in-person role, based out of our showroom located at 138 W Maple Rd in Birmingham, MI.

Qualifications Include: 

• 2+ years of experience in a consumer-facing role, working with the Trade industry.
• 2+ years of customer service and/or direct consumer sales
• High level of proficiency working online across multiple software tools such as Zoom, Google suite, Salesforce, Gladly, Shopify
• Solutions oriented with sound judgment, business sense, and high integrity
• Willingness to work in a collaborative environment and wear many hats
• Great time management and organizational skills 
• Flexible schedule, including weekend and holiday hours

Nice to Have:

• Knowledge and enthusiasm for the design industry
• Home furnishings or design industry experience.
• BA or experience working in a creative field, interior design, art history, architecture, etc.
• Account management experience 

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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