Track Manager - Wireless Networking

Job Summary

This role is responsible for expert-level operations management of complex, large-scale network environments, with a primary focus on Cisco-based LAN/WAN, Wireless WLAN, and SDWAN solutions. The individual ensures service excellence by driving continuous process improvements, resolving high-impact technical issues, and empowering teams through effective leadership. They champion innovation, align operational practices with client expectations, and deliver strategic network solutions that support organizational growth and reliability.

Key Responsibilities

1. Lead incident and problem resolution for complex network issues using Cisco LAN/WAN, Wireless WLAN, and SDWAN technologies, ensuring minimal downtime and adherence to SLAs.
2. Oversee network operations by monitoring, analyzing, and optimizing network performance with Cisco Prime, DNA Center, and SDWAN management platforms, driving continuous improvement initiatives.
3. Architect and implement advanced network changes and upgrades using Cisco IOS, Catalyst, and Meraki solutions, ensuring compliance with organizational and client requirements.
4. Mentor and guide the support team in troubleshooting, escalation management, and adoption of best practices for Cisco networking technologies and SDWAN.
5. Collaborate with clients and internal stakeholders to understand business needs, translating them into actionable network operations strategies using Cisco and SDWAN toolsets.
6. Drive process innovation by evaluating emerging Cisco networking and SDWAN technologies, recommending and implementing improvements to enhance operational efficiency and security.
7. Ensure robust documentation, knowledge transfer, and transparent communication of network operations policies and procedures across teams.

Skill Requirements

As a Tier 3 Network Data Engineer, you will serve as a senior escalation point for complex data network issues, lead root cause analysis, and drive optimization initiatives across large-scale enterprise and telecom infrastructures. You will collaborate with Tier 1/2 teams, engineering, and customer stakeholders to ensure high availability and performance of data services.
Key Responsibilities
• Lead advanced troubleshooting and resolution of escalated incidents across Ethernet, MPLS, SD-WAN, IP routing, and switching domains.
• Perform logical provisioning, configuration, and validation of transmission circuits and services.
• Drive root cause analysis and implement permanent fixes for recurring issues.
• Collaborate with Tier 1/2 teams and engineering to support network upgrades, migrations, and integration of new technologies.
• Maintain and optimize network performance, ensuring minimal downtime and SLA adherence.
• Document network topologies, configurations, and operational procedures.
• Participate in SA OPS reviews and provide performance insights and improvement plans.
• Mentor junior engineers and contribute to knowledge base development.
• Lead complex technical calls and drive them to resolution.
Required Skills
Deep expertise in:
- Routing & Switching: OSPF, BGP, EIGRP, MPLS, VLANs, STP
- Transmission Systems: DWDM, SDH, SONET, TDM
- Platforms: Cisco, Juniper, Alcatel/Nokia
- SD-WAN Technologies: Configuration, deployment, and troubleshooting of SD-WAN solutions (e.g., Cisco Viptela, Fortinet, Versa, etc.)
Proficiency in network diagnostic tools (Wireshark, iPerf, SNMP)
Experience with network automation and scripting (Python, Ansible) is a plus
Strong analytical and communication skills
Certifications (Preferred)
CCNP/CCIE, JNCIP/JNCIE, MEF-CECP, or equivalent
Education
Bachelor’s or Master’s degree in Computer Science, Electronics, or related field

Other Requirements

1. Cisco Certified Network Professional (CCNP) Enterprise or CCNP Wireless � Required
2. Cisco Certified Specialist � Enterprise SDWAN Implementation � Optional but valuable
3. Cisco Certified Internetwork Expert (CCIE) Enterprise Infrastructure � Optional but valuabl