Track Manager - Program & Project Management

Job Summary

o Plan and organize all project team resources, expand, and develop Key Performance and Success Measures (KPIs). o Build sustained partnership with business to ensure 100% alignment with business needs. o Support business in their change management efforts to improve business processes. o Identify stakeholders and effectively drive change into the organization. Ensure all Stakeholders are on board. o Maintain exact control over the projects/program status. o Customer-centric approach in delivering projects in full partnership with service lines. o Understand (project related) Critical Success Factors for key Domain customers - align activities to ensure successful achievement of these. o Understand current and future direction of client and ensure all project needs are addressed appropriately. 

Key Responsibilities

o Identify, manage and remediate project/program risks and issues. o Ensure appropriate involvement of project / program Steering Committees including status reporting and probable resolution of escalated issues. o Manage escalations with various internal/external support groups. o Report project / program status through defined channels.

Skill Requirements

o Manage and lead monthly governance meeting with key client stakeholders o Adhere to defined management and delivery processes for IT projects and other Policies relevant to the project scope. o Actively engage in collection and performing of lessons learned to improve knowledge and processes o Satisfaction of key customers / stakeholders

Other Requirements

 o At least 5+ years of experience as IT Project Manager with a proven track record of leading IT Process/Service Management projects o Demonstrable leadership skills within a global matrix organization o Strong outcome-driven mind-set o Excellent communication and change management skills o Ability to lead global, multicultural, multifunctional teams