Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online

HCLTech
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📍 Others, United Kingdom

About this role

Job Summary

 Provide L3 support for voice and contact center platforms\\r\\n• Troubleshoot SIP call flows, signaling, and media-related issues\\r\\n• Analyze logs, traces, and packet captures (Wireshark)\\r\\n• Perform RCA and implement fixes for recurring issues\\r\\n• Support cloud and on-prem UC environments\\r\\n

Key Responsibilities

Amazon Connect (CCaaS) – hands-on experience with contact flow design, routing profiles, queue configuration, reporting, and integrations with AWS services \\r\\n• Microsoft Teams Voice – strong knowledge of Direct Routing, dial plans, voice routing policies, PSTN connectivity, and call handling \\r\\n• Microsoft Teams Rooms (MTR) – deployment, configuration, device management, and troubleshooting of meeting room solutions \\r\\n• AudioCodes SBC – configuration, SIP trunk integration, interoperability with Teams and telephony providers, and high availability setup \\r\\n• SIP Protocol – deep understanding of SIP messaging, call flows, headers, SDP, and troubleshooting using logs/traces \\r\\n• RTP/SRTP – media flow analysis, codec negotiation, and voice quality troubleshooting \\r\\n• VoIP troubleshooting – expertise in resolving latency, jitter, packet loss, echo, and QoS-related issues \\r\\n• Networking fundamentals – strong understanding of TCP/IP, DNS, NAT, firewall rules, port requirements, and traffic flow\\r\\n

Skill Requirements

AWS services (Lambda, CloudWatch)\\r\\n• PowerShell scripting and Commands\\r\\n• Experience with other SBCs (Ribbon, Oracle)\\r\\n• Relevant certifications (AWS, Microsoft Teams Voice)\\r\\n• Pro management portal, Teams admin Center. \\r\\n 

Other Requirements

AWS services (Lambda, CloudWatch)\\r\\n• PowerShell scripting and Commands\\r\\n• Experience with other SBCs (Ribbon, Oracle)\\r\\n• Relevant certifications (AWS, Microsoft Teams Voice)\\r\\n• Pro management portal, Teams admin Center. \\r\\n

Frequently Asked Questions

Is the salary disclosed for the Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online position at HCLTech?
The salary for this Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online position at HCLTech located?
This Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online role at HCLTech is based in Others, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online job at HCLTech posted?
This Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online position at HCLTech was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online
HCLTech
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You'll be redirected to HCLTech's official application page on successfactors.