Track Manager - Monitoring Tools, Event Monitoring
About this role
Job Summary
This role oversees the strategic management of integrated command center operations, ensuring seamless event monitoring, rapid incident response, and continuous process enhancement. The position drives operational excellence by optimizing monitoring tools, aligning service delivery with client SLAs, and mentoring technical teams to achieve high performance in complex, large-scale environments.
Key Responsibilities
1. Lead integrated event monitoring using enterprise tools such as IBM Netcool, Splunk, and SolarWinds, ensuring proactive identification and resolution of critical incidents across client environments.
2. Optimize batch job monitoring processes with tools like Control-M and Autosys, implementing advanced scheduling and alerting strategies to minimize downtime and SLA breaches.
3. Drive continuous improvement initiatives in monitoring workflows and escalation procedures, leveraging ITIL frameworks and automation platforms to enhance operational efficiency.
4. Guide and mentor the monitoring team in best practices for event correlation, incident triage, and root cause analysis using platforms such as ServiceNow and BMC Remedy.
5. Collaborate with stakeholders to align monitoring solutions with evolving client requirements, delivering tailored dashboards and reporting via tools like Grafana and Kibana.
6. Innovate monitoring processes by evaluating and integrating emerging technologies, ensuring the command center remains at the forefront of operational excellence.
7. Ensure compliance with security and governance standards in all monitoring and event management activities, utilizing SIEM solutions where appropriate.
2. Optimize batch job monitoring processes with tools like Control-M and Autosys, implementing advanced scheduling and alerting strategies to minimize downtime and SLA breaches.
3. Drive continuous improvement initiatives in monitoring workflows and escalation procedures, leveraging ITIL frameworks and automation platforms to enhance operational efficiency.
4. Guide and mentor the monitoring team in best practices for event correlation, incident triage, and root cause analysis using platforms such as ServiceNow and BMC Remedy.
5. Collaborate with stakeholders to align monitoring solutions with evolving client requirements, delivering tailored dashboards and reporting via tools like Grafana and Kibana.
6. Innovate monitoring processes by evaluating and integrating emerging technologies, ensuring the command center remains at the forefront of operational excellence.
7. Ensure compliance with security and governance standards in all monitoring and event management activities, utilizing SIEM solutions where appropriate.
Skill Requirements
1. Excellent Command Of ItilBased Incident, Problem, And Change Management Within A Network Or Technical Operations Center Environment.
2. Advanced Proficiency In Automation Scripting (Python, Powershell, Shell) For Monitoring Optimization And Workflow Automation.
3. Excellent Ability To Design, Implement, And Optimize Dashboards And Reporting Using Grafana, Kibana, Or Similar Tools.
4. Strong Expertise In Root Cause Analysis, Event Correlation, And Escalation Management Using Servicenow Or Bmc Remedy.
5. Excellent Leadership And Mentoring Skills For Guiding Technical Teams In HighPressure Operational Settings.
6. Advanced Proficiency In Aligning Monitoring Solutions With Business Objectives And Client Slas.
2. Advanced Proficiency In Automation Scripting (Python, Powershell, Shell) For Monitoring Optimization And Workflow Automation.
3. Excellent Ability To Design, Implement, And Optimize Dashboards And Reporting Using Grafana, Kibana, Or Similar Tools.
4. Strong Expertise In Root Cause Analysis, Event Correlation, And Escalation Management Using Servicenow Or Bmc Remedy.
5. Excellent Leadership And Mentoring Skills For Guiding Technical Teams In HighPressure Operational Settings.
6. Advanced Proficiency In Aligning Monitoring Solutions With Business Objectives And Client Slas.
Other Requirements
1. ITIL Expert or Intermediate Certification (optional but valuable)
2. Certified in IBM Netcool, Splunk, or equivalent monitoring platforms (optional but valuable)
3. ControlM or Autosys certification (optional but valuable
2. Certified in IBM Netcool, Splunk, or equivalent monitoring platforms (optional but valuable)
3. ControlM or Autosys certification (optional but valuable
Frequently Asked Questions
Is the salary disclosed for the Track Manager - Monitoring Tools, Event Monitoring position at HCLTech?
The salary for this Track Manager - Monitoring Tools, Event Monitoring role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Manager - Monitoring Tools, Event Monitoring position at HCLTech located?
This Track Manager - Monitoring Tools, Event Monitoring role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Manager - Monitoring Tools, Event Monitoring position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Manager - Monitoring Tools, Event Monitoring job at HCLTech posted?
This Track Manager - Monitoring Tools, Event Monitoring position at HCLTech was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Manager - Monitoring Tools, Event Monitoring
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.