Track Manager - Cisco Contact Center

HCLTech
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📍 Noida, India

About this role

Job Summary

Individual should provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functionsIndividual should be strong in incident, service request, and change management; RCA and ITIL processesIndividual should update SOP/KEDB & maintainAs senior resource should govern the SLA; handle escalation management; and continuous service improvement in accordance with Customer processes.

Key Responsibilities

Individual should provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functionsIndividual should be strong in incident, service request, and change management; RCA and ITIL processesIndividual should update SOP/KEDB & maintainAs senior resource should govern the SLA; handle escalation management; and continuous service improvement in accordance with Customer processes.

Skill Requirements

Individual should provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functionsIndividual should be strong in incident, service request, and change management; RCA and ITIL processesIndividual should update SOP/KEDB & maintainAs senior resource should govern the SLA; handle escalation management; and continuous service improvement in accordance with Customer processes.

Other Requirements

Individual should provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functionsIndividual should be strong in incident, service request, and change management; RCA and ITIL processesIndividual should update SOP/KEDB & maintainAs senior resource should govern the SLA; handle escalation management; and continuous service improvement in accordance with Customer processes.

Frequently Asked Questions

Is the salary disclosed for the Track Manager - Cisco Contact Center position at HCLTech?
The salary for this Track Manager - Cisco Contact Center role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Manager - Cisco Contact Center position at HCLTech located?
This Track Manager - Cisco Contact Center role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Manager - Cisco Contact Center position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Manager - Cisco Contact Center job at HCLTech posted?
This Track Manager - Cisco Contact Center position at HCLTech was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Manager - Cisco Contact Center
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.