Track Manager - Asset Management, ServiceNow
About this role
Job Summary
This role is responsible for leading asset management operations in large-scale, complex environments, leveraging ServiceNow and related ITSM platforms to drive process excellence, innovation, and continuous improvement. The individual ensures operational alignment with client SLAs, empowers teams through effective leadership, and delivers strategic solutions to optimize asset lifecycle management and reporting.
Key Responsibilities
1. Lead asset lifecycle management using ServiceNow and BMC Remedy, ensuring accurate asset tracking, compliance, and reporting across complex environments.
2. Optimize asset inventory processes through automation and advanced configuration in ServiceNow, driving efficiency and reducing manual errors.
3. Implement and refine operational workflows using CA Service Desk Manager and Avanti to support seamless asset onboarding, transfer, and retirement activities.
4. Mentor and guide team members in leveraging ITSM tools for asset management, fostering a culture of knowledge sharing and continuous improvement.
5. Analyze asset management data using ServiceNow reporting tools to identify trends, recommend process enhancements, and ensure alignment with client SLAs.
6. Collaborate with project stakeholders to gather requirements and translate them into actionable ServiceNow asset management solutions.
7. Champion the adoption of innovative asset management practices and emerging technologies to enhance operational effectiveness and business outcomes.
2. Optimize asset inventory processes through automation and advanced configuration in ServiceNow, driving efficiency and reducing manual errors.
3. Implement and refine operational workflows using CA Service Desk Manager and Avanti to support seamless asset onboarding, transfer, and retirement activities.
4. Mentor and guide team members in leveraging ITSM tools for asset management, fostering a culture of knowledge sharing and continuous improvement.
5. Analyze asset management data using ServiceNow reporting tools to identify trends, recommend process enhancements, and ensure alignment with client SLAs.
6. Collaborate with project stakeholders to gather requirements and translate them into actionable ServiceNow asset management solutions.
7. Champion the adoption of innovative asset management practices and emerging technologies to enhance operational effectiveness and business outcomes.
Skill Requirements
1. Excellent Ability To Configure, Customize, And Optimize Servicenow Asset Management Modules.
2. Strong Knowledge Of Ca Service Desk Manager And Avanti For Integrated Asset Lifecycle Operations.
3. Advanced Skills In Itsm Tool Administration, Workflow Automation, And Asset Data Analysis.
4. Excellent Leadership Capabilities In Mentoring Teams And Driving Process Innovation In Asset Management.
5. Solid Understanding Of Sla Management And ClientFocused Service Delivery.
Other Requirements
1. ServiceNow Certified Implementation Specialist � IT Asset Management (optional but valuable)
2. ITIL 4 Foundation Certification (optional but valuable
2. ITIL 4 Foundation Certification (optional but valuable
Frequently Asked Questions
Is the salary disclosed for the Track Manager - Asset Management, ServiceNow position at HCLTech?
The salary for this Track Manager - Asset Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Manager - Asset Management, ServiceNow position at HCLTech located?
This Track Manager - Asset Management, ServiceNow role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Manager - Asset Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Manager - Asset Management, ServiceNow job at HCLTech posted?
This Track Manager - Asset Management, ServiceNow position at HCLTech was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Manager - Asset Management, ServiceNow
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.