Track Lead - Cisco Contact Center

HCLTech
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📍 Gautam Buddha Nagar, India

About this role

Job Summary

Job Summary : DevOps SME
GitHub, Genesys Developer) desirable.
Key Sourcing Information : NA
Interviewer 1 SAP ID : 51937683
Job Description : • Job Location: Noida / Chennai/ Madurai/ Vijaywada\\\\r\\\\n• Work Model: Supports 24x7 global contact center operations; on-call / shift rotation for P1/P2 incidents.\\\\r\\\\n• Notice Period: Immediate to 30 days preferred.\\\\r\\\\n• Bachelor’s degree in Engineering / Computer Science or equivalent.\\\\r\\\\n• Experience: 7–11 years with 3+ years in DevOps/automation, ideally on Genesys or CCaaS platforms.\\\\r\\\\n• Relevant certifications (Terraform Associate, GitHub, Genesys Developer) desirable.\\\\r\\\\n

Key Responsibilities

Job Responsibilities : • Build and maintain CI/CD pipelines for Genesys Cloud CX configuration and integrations. • Implement CX-as-Code / Terraform to manage Genesys configuration as version-controlled code. • Automate build, test, and deployment workflows with rollback and approval gates. • Integrate pipelines with Git/GitOps, artifact repositories, and ServiceNow change management. • Embed automated testing, quality gates, and security scanning into the delivery lifecycle. • Drive observability and automation for proactive operations; document pipelines and SOPs.

Skill Requirements

Skill Requirement : • Strong DevOps toolchain expertise – Git/GitHub, CI/CD (Jenkins/GitHub Actions/Spacelift), Terraform. • Genesys Cloud CX ‘CX as Code’ / Terraform provider and API-driven configuration management. • Scripting/programming (Python, JavaScript, YAML/JSON) and automation design. • Understanding of contact center configuration lifecycle and change/release management. • Security and compliance in pipelines (secrets management, RBAC, audit trails).

Other Requirements

Other Requirement : • Job Location: Noida / Chennai/ Madurai/ Vijaywada • Work Model: Supports 24x7 global contact center operations; on-call / shift rotation for P1/P2 incidents. • Notice Period: Immediate to 30 days preferred. • Bachelor’s degree in Engineering / Computer Science or equivalent. • Experience: 7–11 years with 3+ years in DevOps/automation, ideally on Genesys or CCaaS platforms. • Relevant certifications (Terraform Associate, GitHub, Genesys Developer) desirable.

Frequently Asked Questions

Is the salary disclosed for the Track Lead - Cisco Contact Center position at HCLTech?
The salary for this Track Lead - Cisco Contact Center role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead - Cisco Contact Center position at HCLTech located?
This Track Lead - Cisco Contact Center role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead - Cisco Contact Center position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead - Cisco Contact Center job at HCLTech posted?
This Track Lead - Cisco Contact Center position at HCLTech was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead - Cisco Contact Center
HCLTech
Apply for this role ↗

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