Tower Lead (Support & Operations)
About this role
Job Summary
To ensure timely resolution of escalations according to agreed-upon norms, deliver reports and services as outlined in the SOW, and effectively implement organizational initiatives.
Key Responsibilities
1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives     Â
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives     Â
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Tower Lead (Support & Operations) position at HCLTech?
The salary for this Tower Lead (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Tower Lead (Support & Operations) position at HCLTech located?
This Tower Lead (Support & Operations) role at HCLTech is based in Melbourne City, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Tower Lead (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Tower Lead (Support & Operations) job at HCLTech posted?
This Tower Lead (Support & Operations) position at HCLTech was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Tower Lead (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.