Tower Lead - ServiceNow, IT Service Management
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Drive The Generation Of Tower-Level Efficiency And Effectiveness (Ee & En) Revenue Through Strategic Implementation Of Itil Best Practices In Servicenow.
2. Oversee And Ensure Closure Of All Responsibilities, Tasks, And Escalations In Compliance With Agreed Service Level Agreements (Slas), Maintaining Operational Excellence.
3. Validate Reports And Maintain Operational Hygiene By Utilizing Servicenow Tools To Ensure Adherence To The Statement Of Work (Sow) And Delivery Of Services.
4. Enhance Customer Satisfaction By Developing And Implementing Innovative Frameworks And Initiatives Focused On Continuous Improvement In Service Delivery.
5. Lead The Implementation Of The Profit Improvement Plan (Pip) By Leveraging Automation Tools And Self-Driven Initiatives To Optimize Operational Efficiency.
2. Oversee And Ensure Closure Of All Responsibilities, Tasks, And Escalations In Compliance With Agreed Service Level Agreements (Slas), Maintaining Operational Excellence.
3. Validate Reports And Maintain Operational Hygiene By Utilizing Servicenow Tools To Ensure Adherence To The Statement Of Work (Sow) And Delivery Of Services.
4. Enhance Customer Satisfaction By Developing And Implementing Innovative Frameworks And Initiatives Focused On Continuous Improvement In Service Delivery.
5. Lead The Implementation Of The Profit Improvement Plan (Pip) By Leveraging Automation Tools And Self-Driven Initiatives To Optimize Operational Efficiency.
Skill Requirements
1. In-Depth Knowledge Of Servicenow Functional Consulting With A Strong Understanding Of Itil And Itsm Frameworks.
2. Solid Expertise In Process Optimization And Operational Management Within Servicenow Environments.
3. Excellent Problem-Solving Skills And The Ability To Manage Escalations Effectively.
4. Strong Communication And Interpersonal Skills To Foster Positive Customer Relationships And Team Collaboration.
2. Solid Expertise In Process Optimization And Operational Management Within Servicenow Environments.
3. Excellent Problem-Solving Skills And The Ability To Manage Escalations Effectively.
4. Strong Communication And Interpersonal Skills To Foster Positive Customer Relationships And Team Collaboration.
Other Requirements
1. Itil Certification (Recommended).
2. Servicenow Certified Implementation Specialist (Optional But Valuable)
2. Servicenow Certified Implementation Specialist (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the Tower Lead - ServiceNow, IT Service Management position at HCLTech?
The salary for this Tower Lead - ServiceNow, IT Service Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Tower Lead - ServiceNow, IT Service Management position at HCLTech located?
This Tower Lead - ServiceNow, IT Service Management role at HCLTech is based in Others, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Tower Lead - ServiceNow, IT Service Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Tower Lead - ServiceNow, IT Service Management job at HCLTech posted?
This Tower Lead - ServiceNow, IT Service Management position at HCLTech was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Tower Lead - ServiceNow, IT Service Management
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.