Tool Assistant

The Downhole Tool Assistant plays a crucial role in maintaining the excellence of Fortress Downhole Tools. They work closely with customer field representatives to coordinate and execute tool-related tasks, ensuring a seamless experience. This position involves a range of responsibilities, from tool maintenance and recycling to effective communication and operational management.

• Coordinate and execute Cyclops Setting Tool pickup and delivery, ensuring timely and efficient operations.
• Wash, disassemble, and rebuild Fortress Cyclops Setting Tools according to work instructions, under supervision.
• Utilize iFortress software to report on the Fortress Cyclops Recycling Program, maintaining accurate records.
• Ensure all necessary equipment and tools are in good condition and readily available for job requirements.
• Assist in tool delivery and pickup as needed, providing a reliable and responsive service.
• Maintain a professional and ethical work ethic, demonstrating honesty and integrity in all interactions.
• Effectively communicate and collaborate with customer field representatives to understand their needs and provide solutions.
• Manage operational tasks with efficiency, utilizing problem-solving skills to overcome challenges.
• Stay updated with Windows 10 OS, Microsoft Office, and Prophet 21 ERP for seamless digital operations.
• Maintain a clean driving record and be prepared for occasional travel to support customer field operations.

• Downhole tool experience is essential, ensuring a solid understanding of the product line.
• Self-motivation and attention to detail are key attributes for this role, ensuring high-quality work.
• Availability to work weekends and holidays is required to support customer field operations.
• Excellent problem-solving and interpersonal skills are necessary for effective communication and collaboration.
• Working knowledge of Windows 10 OS, Microsoft Office, and Prophet 21 ERP is a must for digital operations.
• Forklift training and proficiency with basic hand tools are essential for tool handling and maintenance.
• The ability to lift a minimum of 75 lbs is required for tool handling and movement.
• A clean driving record is necessary, with CDL being an added advantage for travel requirements.
• The candidate must pass a drug screen and background check for employment.
• Travel to other districts is expected, with an approximate travel expectancy of 5-15%.