Tonga: Supervisor Store (Nuku'alofa)

This position helps prepare the way for the work of salvation and exaltation by fostering an environment of reverence and respect and helps customers to make informed product decisions. Works autonomously in managing all store functions of a large store. The primary duty of the role is to supervise staff comprised of store clerks, clerical employees, volunteers, and of at least one store clerk lead. Supervision includes responsibility for hiring, career and performance, and employee training, in consultation with area management and HR. This job may include a variety of additional Materials Management Department (MMD) support services duties of equal or lesser complexity.

• Directs all store operations of a large store with a focus on continuous improvement. A large store is one that has at least 50,000 transactions annually.
• Performs and oversees work activities of Store Clerks and at least one Store Clerk Lead, including: greeting customers, personal fitting consultation and product knowledge, cleaning and organizing store, shelves and displays, and selling merchandise, including on-line store and mobile stores where applicable.
• Responsible for the training and development of staff including recommendations for hiring, firing, advancement, or promotion, in consultation with Area Management and HR.
• Manages relationships with service missionary coordinators to coordinate staffing needs (where applicable).
• Responsible to oversee the planning and preparation of work schedules and keep records of employees' schedules and timesheets and validation of working time (if applicable).
• Oversees the store operation schedule and responsible for key performance indicators, including: inventory goals, expense goals, sales indicators, exceptional customer service.
• Oversees process of managing store presentation and retail visual standards.
• Reviews inventory and sales records, ensures sufficient in-stock levels and adequate inventory to meet customers' needs, and maintains awareness of and provides input regarding consumer demand.
• Monitors and assists in planning of large annual budget, manages expenses, and proposes future project costs.
• Provides and ensures excellent customer service by greeting and assisting customers, responding to customer inquiries and complaints, and acting as a path for escalation.
• This job may include a variety of additional MMD support services duties of equal or lesser complexity.
• Supervise the work of other employees (may include mixed workforce).
• Provide suggestions and recommendations in partnership with HR, to hire employees and recommend advancement, promotion, or any other change of status of employees within their reporting line. This includes performance management and recommendations for discipline and termination.

• 7 years of any combination of related experience or progress towards or completion of a relevant university (post-secondary) degree or an industry-recognized certification. Former work-related leadership experience.
• This position operates in a retail environment. To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as: standing for long periods of time, stooping, bending, and lifting up to 15 kilograms.
   

Preferred

• Previous experience leading others in a retail setting.