Key Responsibilities - Lead strategic programs that improve branch productivity, renewals, retention, persistency, servicing quality, and operational efficiency.
- Manage KPI governance, scorecard administration, incentive frameworks, and performance reporting with strong controls and transparency.
- Analyze business and operational data to identify risks, opportunities, performance gaps, and value creation levers.
- Lead process improvement and transformation initiatives, ensuring scalability, operational control, and sustainable outcomes.
- Develop executive insights and leadership presentations that support informed decision-making and strategic direction.
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