TM-Mgr-Rev Ass Ps & Ops-Thane
Aditya Birla Group
TM-Mgr-Rev Ass Ps & Ops-Thane
About this role
Job Purpose
To offer advisory to defined customer segment and channel based on products & market outlook and provide key insights based on analytics to form retention strategy
Job Context & Major Challenges
Job Context: The purpose of the role is to effectively manage pre issuance verification (PIVC) process driven through Call centre & other stakeholders including New business, & sales through effective call centre management and cross functional engagement and also includes carrying out reviews and checks on quality of business as may be required from time to time.
Job Challenges: • Ensuring the process remains airtight in the wake of false contactability and to be able to identify genuine clients through the calling process
• Ensure limited impact on issuance TAT as PIVC could delay policy issuance if volumes are not effectively managed also affecting sales performance in month end volumes are not processed on time.
• Language skill set availability at vendor to ensure business is not lost due to wrong PIVC.
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Retain surrendering customers through effective VOC | 1. Identify root causes for surrender and provide insights to various stakeholders. |
| KRA2 | Retain surrendering customers through effective VOC and providing the right enablers to various touch points, Manage customer retention tool to empower front end teams to offer appropriate solution and advice to the customer. | 2. To drive the design of retention tools along with cross functional teams to address information gap of front end teams and empower them to make effective retention effort and offer sound advice to the customer. 3. Tool to be based on various factors including customer profile, product features, Fund performance, return on investment, market outlook |
| KRA3 | To drive & manage retention desk to enhance retention. | 1. Set retention targets for team, aligned to overall organizational targets. 2. Develop campaign execution strategy. 3. Define controls and MIS requirements for the team |
| KRA4 | Enable Automation to ensure seamlessness in operations. | 1. Propose & enable automation of reports with the help of IT function. 2. Introduce advance analytical tools and practices to enhance ability to forecast and improve the quality & speed of analysis. |
| KRA5 | Create Business Cases and Management Summaries explaining business impact | 1. Create Business Cases on reasons for surrender on Issues identified along with summary of recommendations to be made in order to increase retention. |
Frequently Asked Questions
Is the salary disclosed for the TM-Mgr-Rev Ass Ps & Ops-Thane position at Aditya Birla Group?
The salary for this TM-Mgr-Rev Ass Ps & Ops-Thane role at Aditya Birla Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the TM-Mgr-Rev Ass Ps & Ops-Thane position at Aditya Birla Group located?
This TM-Mgr-Rev Ass Ps & Ops-Thane role at Aditya Birla Group is based in Thane, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the TM-Mgr-Rev Ass Ps & Ops-Thane position at Aditya Birla Group?
Click the "Apply Now" button on this page. You will be redirected to Aditya Birla Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the TM-Mgr-Rev Ass Ps & Ops-Thane job at Aditya Birla Group posted?
This TM-Mgr-Rev Ass Ps & Ops-Thane position at Aditya Birla Group was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
TM-Mgr-Rev Ass Ps & Ops-Thane
Aditya Birla Group
You'll be redirected to Aditya Birla Group's official application page on peoplestrong.