TM-Business Ops(Thane)
Aditya Birla Group
TM-Business Ops(Thane)
About this role
Job Purpose
The role is required to ensure enhanced customer satisfaction levels on retail new business issuance front, by ensuring effective co-ordination & liaison with various internal departments to resolve day to day issues and queries of the branches so as to facilitate policy issuance with adherence to SOP
Job Context & Major Challenges
Job Context / Job Challenges:
• A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1
• ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products.
• ABHICL’s vision has always been digital. The company has been successful in adopting paper-less approach right from identifying to on-boarding to delivering seamless experience of its customers & employees.
• Co-operation from stakeholders in timely execution of Risk Actionable & Internal audit (including sharing of data requirement to management response for closure of audit report)
Key Challenges for the role
• Monitor and work closely with Data Entry vendors to ensure their productivity and accuracy standards are delivery as per the set standards/timelines.
• Manage the processing of applications as per the channel and catering to the customization requirements, applying knowledge of fundamentals & technical know-how.
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Ensure issuance of assigned new policies within TAT, meeting servicing needs, Accuracy and Customer Satisfaction | • Close all transactions to ensure issuance within given TAT • Identify outlier & highlight to the manager. • Execute assigned projects as per defined schedule & milestones & provide inputs |
| KRA2 | Assist in Launch of New Plans | • Active involvement with Internal stakeholders with regards to launch of new products • Ensure implementation of the new products / plan are within the set timelines |
| KRA3 | System Development | • Implement system development and process improvement • Ensure prompt follow-up with the IT teams for completion of projects • Ensure closure of production issues |
| KRA4 | MIS, Reporting and Documentation | • Ensuring all internal and external client related MIS and reports are submitted as per the defined SLA • Responsible for reconciliation of accounts and invoices. |
Frequently Asked Questions
Is the salary disclosed for the TM-Business Ops(Thane) position at Aditya Birla Group?
The salary for this TM-Business Ops(Thane) role at Aditya Birla Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the TM-Business Ops(Thane) position at Aditya Birla Group located?
This TM-Business Ops(Thane) role at Aditya Birla Group is based in Thane, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the TM-Business Ops(Thane) position at Aditya Birla Group?
Click the "Apply Now" button on this page. You will be redirected to Aditya Birla Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the TM-Business Ops(Thane) job at Aditya Birla Group posted?
This TM-Business Ops(Thane) position at Aditya Birla Group was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
TM-Business Ops(Thane)
Aditya Birla Group
You'll be redirected to Aditya Birla Group's official application page on peoplestrong.