Teller- Full Time
northwest
Title & Other Asset Collector
northwest· LE001 Northwest Bank
About this role
OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0103 Titusville, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center
Job Description
The Title & Other Asset Collector is responsible for the collection of past due accounts on all title and other asset loans, controlling delinquency, protecting Company assets, mitigating Company losses, developing customer relations in order to secure payment, working with forced place insurance, requesting repossession or charge off per Company policy, and making appropriate judgment credit decisions.
Essential Functions
- Develop use of Signature, collection system, and Nautilus
- Develop use of phone software systems
- Identify and resolve Branch office collection issues
- Prepare loan modification and repayment plans
- Recommend accounts to repossession
- Recommend accounts for charge-off
- Prepare and analyze departmental reports
- Meet departmental service standards
- Coordinate collection efforts with offices
- Review documentation for data integrity
- Ensure appropriate modifications, extensions, renewals, deferrals, and reages
- Analyze delinquent account records
- Update records of past due accounts
- Attempt to obtain quality right party contact with borrower and co-borrower
- Attempt to obtain voluntary payment of debt
- Confirm location of vehicle and condition
- Advise on related laws, regulations, policies, and procedures
- Negotiate appropriate payment agreements
- Monitor payment progress effectively
- Maximize methods of skip tracing
- Identify and refer accounts requiring legal action
- Ensure timely collections efforts
- Assist borrowers with forced place insurance
- Mitigate losses to the Company
- Coordinate efforts with commercial collections (Loss Mitigation Department)
- Coordinate with acquisition coordinator to repossess titled asset
- Coordinate with recovery department for judgments as needed
- Coordinate with impound, law enforcement, and insurance companies as needed
- Coordinate with Bankruptcy Specialist
- Coordinate collections with Branch Offices
- Make appropriate credit judgment decisions
- Pacify non-cooperative customers
- Recommend improvements to procedures
- Recommend fee-generating alternatives
- Recommend service / delivery enhancements
- Analyze / investigate to resolve questionable payments or charges
- Attempt to out-perform delinquency expectations
- Minimize departmental non-payroll costs
- Manage personal workload/workflowEnsure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
- Comply with Company policy and procedure
- Comply with federal and state regulations
Qualifications
- High School Diploma or equivalent preferred
- 3 - 5 years customer service / administrative experience preferred
- demonstrated skills in problem solving, communication, financial analysis, working knowledge of fair collections practices
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Frequently Asked Questions
Is the salary disclosed for the Title & Other Asset Collector position at northwest?
The salary for this Title & Other Asset Collector role at northwest is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Title & Other Asset Collector position at northwest located?
This Title & Other Asset Collector role at northwest is based in Bellevue, PA, Columbus, OH, Erie, PA, Independence, OH, Mount Joy, PA, Titusville, PA, Warren, PA, Williamsport, PA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Title & Other Asset Collector role at northwest full-time or part-time?
This is listed as a Full time position. It is posted as a Title & Other Asset Collector role in the LE001 Northwest Bank department at northwest.
Which team or department does the Title & Other Asset Collector at northwest belong to?
This Title & Other Asset Collector position is part of the LE001 Northwest Bank department at northwest. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Title & Other Asset Collector position at northwest?
Click the "Apply Now" button on this page. You will be redirected to northwest's official application portal hosted on workday where you can submit your application directly.
When was the Title & Other Asset Collector job at northwest posted?
This Title & Other Asset Collector position at northwest was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Title & Other Asset Collector
northwest
You'll be redirected to northwest's official application page on Workday.