TEMP CS MAMAT - ERP backfill - 6 months

Overview

At Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. 

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

Full-time Fixed Term contract - 6 months

Job Purpose 

• Keep up-to-date records of customer interactions

• Process customer orders accurately with zero errors

• Resolve customer issues within service level agreements’

• Provide accurate and comprehensive technical support in line with support handling procedures

Essential duties and responsibilities Include the following:

• Engage with customers by telephone or e-mail to provide information about products, manage accounts, set up meetings or obtain details of a query / complaint

• Provide customers with accurate quotes in a timely manner

• Study product information to acquire professional knowledge

• Process customer orders appropriately, achieving zero errors during entry to the system

• Ensure customer needs are always understood and acted upon appropriately

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

• Seek out and report on customer satisfaction as measured through customer surveys and feedback

• Answer colleague questions, collaborating to help customers where necessary

• The above is not intended to be an exhaustive list of all duties and responsibilities required. Other duties may be assigned

Qualifications

Experience required: 

• Providing quotes based on a clear understanding of customer needs and processing subsequent orders promptly and accurately

• Solving customer and technical support queries quickly, keeping a record of complaints and escalating to relevant others when needed

Person Specification Education & Acquired Knowledge: What does the role holder need to know?

• Knowledge of Morgan products: features, benefits, and how customers use them to support their own businesses

Experience: What does the role holder need to be familiar with?

• Working with customers: experience of discovering customer needs and developing customer relationships, evaluating and improving customer satisfaction

What tools does the role holder use?

• Client Relationship Management platforms

• Data base user interface and query software

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), and Nuclear Regulatory Commission (NRC). All applicants must be U.S. persons as defined by 22CFR120.15.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer

Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status. Ind-1

Responsibilities

Full-time Fixed Term contract - 6 months
Job Purpose 
 
• Keep up-to-date records of customer interactions
• Process customer orders accurately with zero errors
• Resolve customer issues within service level agreements’
• Provide accurate and comprehensive technical support in line with support handling procedures
 
Essential duties and responsibilities Include the following:
 
• Engage with customers by telephone or e-mail to provide information about products, manage accounts, set up meetings or obtain details of a query / complaint
• Provide customers with accurate quotes in a timely manner
• Study product information to acquire professional knowledge
• Process customer orders appropriately, achieving zero errors during entry to the system
• Ensure customer needs are always understood and acted upon appropriately
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Seek out and report on customer satisfaction as measured through customer surveys and feedback
• Answer colleague questions, collaborating to help customers where necessary
• The above is not intended to be an exhaustive list of all duties and responsibilities required. Other duties may be assigned