Telesales Representative Executive - Retention
About this role
We are looking for a Telesales Representative to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.
As a Telesales Representative, you will play a key role in driving sales growth by connecting with existing customers over the phone. You will effectively introduce and sell M-KOPA's innovative products, achieving and exceeding sales targets while building strong and lasting customer relationships. Your contributions will directly support our mission of making essential products and services accessible to all.
About Us
At M-KOPA, we believe in empowering our customers through affordable and accessible financial solutions. In this role, you’ll develop a deep understanding of our products to help customers unlock new opportunities, driving financial inclusion and innovation in underserved communities.
Your work will go beyond sales—it will involve building meaningful customer connections, providing an exceptional experience, and fostering loyalty that drives repeat business. This is your opportunity to thrive in a dynamic, fast-paced environment and be part of a team committed to making a real impact.
You will report directly to the Telesales Team Lead.
What You'll Need
Qualifications: HND/Bachelor’s degree in Business Management or a related field.
Experience: At least 2+ years in a corporate environment, with experience in the BPO or call center industry preferred.
Strong verbal and written communication skills.
Proficiency in MS Excel.
Excellent presentation, coaching, and people skills.
Result-oriented mindset with a focus on achieving and exceeding sales targets.
High ethics and integrity in all customer interactions.
What You'll Do
Sales Excellence: Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implement effective sales techniques to achieve and exceed campaign conversion and sales goals.
Customer Engagement: Build and maintain strong relationships with customers to foster loyalty. Handle inquiries, concerns, and objections professionally and promptly.
Quality Standards: Maintain high call quality benchmarks by delivering accurate and complete information to customers.
Productivity Goals: Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets.
Feedback and Reporting: Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead on campaign progress.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.