Telesales Account Manager - Athens

One Group | One Energy 
 
We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, across multiple departments and areas of expertise. 

We are currently looking for a Telesales Account Manager who will be responsible for the day-to-day sales activities, with regards to the acquisition of Residential and Business Customers for the LV and LP customer segment, in accordance with guidelines provided by the Sales Director and company standards, through the coordination and supervision of cooperating third parties (Call Centres).

What will you do:

• Directly report to the RES SoHo Section Manager, via regular and ad-hoc reporting.
• Develop and deploy plans to increase Indirect Sales Forces performance, in coordination with the RES SoHo Section Manager (Retail).
• Implement Sales strategy & achieve the targets for the Sales channels assigned.
• Pursue and achieve Indirect Sales targets, optimizing the allocation of assigned resources.
• Participate with all necessary inputs in the company’s budget formulation.
• Develop plans for key indirect sales prospects and identify new sales opportunities within existing clientele.
• Develop plans for the indirect sales channels continuous production enhancement and optimization.
• Evaluate CC performance with key metrics
• Prepare reports and analyse call center data to improve processes, ensure resources are properly allocated, and maximize sales efficiency and customer satisfaction.
• Provide training, coaching and assistance to call center associates on an ongoing basis.
• Provide continuous support to all Sales Partners both regarding pre-sales, as well as after-sales stages, including the provision of guidelines and directions, motivation and performance assessment.
• Supervise and monitor the onboarding process of customer acquisition (from sales to final contract signing) by the networks.
• Interface with Product Marketing with regards to the provision of information related to competition activity.
• Interface with Customer Operations, with regards to the effective management of customer requests.

What you need to be successful:

• A BSc in Business Administration, Economics, Marketing or relevant discipline (preferably at postgraduate level).
• At least 3-5 years of experience in a similar position in the utilities sector.
• Working commercial experience in a regulated environment.
• A proven track record of meeting/exceeding sales goals.
• Excellent communication and interpersonal skills.
• Leadership & people management skills.
• Excellent command of the English language.

Our offer to you:

• Competitive salary
• Bonus scheme 💰
• Ticket restaurant card 💳
• Transportation reimbursement ⛽
• Private Health Insurance coverage 🩺
• Pension Scheme
• Home electricity and natural gas discount ⚡
• Continuous learning & upskilling opportunities and access to our premium online training platform 📚
• Reimbursement for your athletic activities 🥈
• Wellness initiatives & benefits at the office
  

Enerwave S.A. will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Enerwave S.A. has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.

For more information regarding the processing of your personal information and exercising your rights, please read the Notice to Candidate Employees.