Telephone Operator
accorhotel
Telephone Operator
About this role
Company Description
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Telephone Operator and build your career with us.
Job Description
- Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Receive each guest call in a professional and friendly manner.
- Achieve Quality Audit result of 95% and above through consistent documented trainings.
- Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
- Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.
- Check Hotel situation, occupancy, functions, groups, VIPs.
- Show fullest cooperation and respect within the team and other departments
- Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
- Builds mutual trust, respect, and cooperation among team members.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per Rixos Standards.
- Maintain an up-to-date knowledge of the hotel and local services.
- Telephone lists are continually updated.
- Complete management's long distance call vouchers and record them on the traffic sheet.
- Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Qualifications
- 2–5 years of experience
- Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.
- Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.
Additional Information
- Be aware at all times of the management schedules and contact details.
- Monitor the long distance call logs, faxes and messages.
- Co-ordinate communication within the hotel in the event of emergency.
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Be aware of the daily activities and has product knowledge of all the hotel facilities
Frequently Asked Questions
Is the salary disclosed for the Telephone Operator position at accorhotel?
The salary for this Telephone Operator role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Telephone Operator position at accorhotel located?
This Telephone Operator role at accorhotel is based in Doha, Doha, Doha Municipality, Qatar, Doha Municipality, qa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Telephone Operator role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Telephone Operator role at accorhotel.
How do I apply for the Telephone Operator position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Telephone Operator job at accorhotel posted?
This Telephone Operator position at accorhotel was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Telephone Operator
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.