Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : PostgreSQL
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.

Roles & Responsibilities:
Preferably have a working experience of 4 Years plus , on production PostgreSQL
Experience of working in a production support environment. Monitoring database performance Optimizing Queries and handle escalations
Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
Implement security features, DR implementation and switch over.
Must have Skills : Install & Configure PostgreSQL
Technical capabilities PostgreSQL 9.x, 10.x, 11.x
Server tuning, Troubleshooting of Database issues
Linux Shell Scripting
Install, Configure and maintain Fail Over mechanism
Backup - Restoration, Point in time database recovery
Good to Have Skills : Experience with other relational databases: Oralce, Aurora, MSSQL.
Experience with Containers, Docker, and Docker Swarm.
Prior experience working in an Agile environment.
Experience with DevOps tools such as Chef, Puppet, Ansible.
Exposure and experience with ETL and data warehousing. ITIL Certified Good communication skills
Professional Attributes : Good communication skills Educational Qualification: Accenture Standers
Additional Info : Good communication skills.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in PostgreSQL.
- Experience in database performance tuning and query optimization.
- Strong understanding of database backup, recovery, and security best practices.
- Ability to write and maintain complex SQL queries and scripts.
- Familiarity with database monitoring tools and incident management processes.

Additional Information:
- The candidate should have minimum 3 years of experience in PostgreSQL.
- This position is based at our BDC7A - SEZ office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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