Technology Manager

empowerai· Program / Project Management
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🌍 Remote📍 Remote, USFULL TIME💰 USD 106K–164K

About this role

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

 

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

 

Empower AI is seeking an experienced Technology Manager to provide expertise in implementing Salesforce technical solutions in a contact center environment.

 

Responsibilities:

  • Manage IT projects within contact center environment
  • Implement Salesforce technical solutions
  • Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools.
  • Evaluate emerging contact center technologies and present findings to stakeholders
  • Facilitate work sessions with business users to understand business processes and requirements

 

Qualifications

 

Qualifications:

  • Bachelors degree in information technology, computer science, management information systems (MIS), management or a related area.
  • 6 or more years experience managing IT projects and implementing Salesforce technical solutions in a contact center environment with at least 100 seats.
  • Salesforce Certified Administrator and/or Salesforce Certified Technical Architect
  • Certified CRM consultant with multiple CRM contact center implementations
  • Experience in contact center solution design, architecture, and implementation
  • Expertise and experience implementing and managing intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools
  • Experience leveraging user-centered design methodologies to manage a technology stack that supports business objectives.
  • Ability to evaluate technical operations and customer experience and identify and present recommendations for improvements.

 

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

 

If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.

Pay Band Min

USD $105,660.00/Yr.

Pay Band Max

USD $163,530.00/Yr.

Frequently Asked Questions

What is the salary for the Technology Manager role at empowerai?
The listed salary for this Technology Manager position at empowerai is USD 106K–164K. This is a remote FULL TIME role.
Is the Technology Manager job at empowerai remote?
Yes, this Technology Manager position at empowerai is remote, with team members based in Remote, US. You can work from home or anywhere in the supported regions.
Is the Technology Manager role at empowerai full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Technology Manager role in the Program / Project Management department at empowerai.
Which team or department does the Technology Manager at empowerai belong to?
This Technology Manager position is part of the Program / Project Management department at empowerai. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technology Manager position at empowerai?
Click the "Apply Now" button on this page. You will be redirected to empowerai's official application portal hosted on icims where you can submit your application directly.
When was the Technology Manager job at empowerai posted?
This Technology Manager position at empowerai was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Technology Manager
empowerai · 💰 USD 106K–164K
Apply for this role ↗

You'll be redirected to empowerai's official application page on icims.