Technician, Quality Assurance Engineering

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™, and SanDisk® Professional brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage. 

Job Description

POSITION SUMMARY:

A senior-level technician responsible for executing quality assurance activities across the Penang Media Operation, covering inspection, compliance auditing, calibration, training & certification, system administration, and team support. The role is critical to maintaining product quality and regulatory compliance within FQA operations, is expected to work independently and serve as a quality reference for shift operations and new personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Inspection & Product Quality

• Conduct inspection on returned FG (Media, Bag, Carton, or Pallet) and ad-hoc impacted FG, with accurate disposition and documentation per quality standards.
• Perform Out-of-Box (OBA) Audits on FG to verify packaging integrity, labeling, and product conformance prior to shipment.
• Execute FG Archive activities per established retention and traceability procedures.
• Support Physical Inventory (PI) Count activities.

2. Quality System Administration

• Maintain quality records and trackers on relevant platforms and Quality Management Systems (e.g., eNCS, eChecklist), ensuring data integrity and accessibility for audit and review purposes.
• Update documents and procedures in Agile in alignment with engineering changes (WDITR), process improvements, or audit findings.

3. Compliance & Audit

• Perform compliance audits on production lines to verify adherence to SOPs, work instructions, and quality requirements.
• Conduct HIRADC audits on the FQA workplace to identify and mitigate occupational health and safety risks.
• Coordinate sampling submission activities, ensuring correct sample selection, labeling, and handoff to the designated laboratory or inspection team.

4. Calibration, Certification & Training

• Perform VI eyeball calibration to maintain consistency in defect recognition among VI operators.
• Conduct VI operator recertification assessments and maintain certification records to ensure ongoing competency and qualification compliance.
• Conduct Quality Awareness orientation briefings for new support track/DL hires.

Remark: Additional ad-hoc tasks and assignments may be given from time to time based on operational needs and business priorities.

Qualifications

REQUIRED:

• Diploma or equivalent in Engineering, Science, or a related technical discipline.
• Minimum 5 years of experience in manufacturing quality or operations.
• Proficient in English (written and spoken) & Bahasa Malaysia (spoken) with effective communication skills for briefings and training.
• Willingness to work shift and overtime in support of 24/7 manufacturing operations when required.
• Willingness to work across different Penang Media Plant locations as needed.
• Comfortable working in a controlled environment with cleanroom garments and PPE requirements in designated working area.

PREFERRED:

• Experience in HDD/media or electronics manufacturing.
• Experience with Oracle or MES systems.

SKILLS:

• Working knowledge of Quality Management Systems, inspection methods, audit frameworks, and Visual Inspection (VI), including defect recognition, calibration, and operator assessment.
• Proficient in MS Office.
• Detail-oriented and quality-driven; able to work independently across shifts and collaborate with cross-functional teams.

Additional Information

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WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

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Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email compliance@wdc.com.