Technical Support Specialist

Aerones is seeking a passionate and skilled Technical Support Specialist to join our team. This role is vital in providing top-notch support to our clients and ensuring the optimal performance of our innovative robotic solutions used in wind turbine maintenance.

About us

We specialize in cutting-edge Robotic Solutions that ensure Safety, efficiency, and top-tier service for the Wind Energy Industry. Our Team are made up of friendly and knowledgeable people. You will join us in our modern, safe and comfortable Plant and Offices that are located at Katlakalna Iela 11E, Riga.

Responsibilities

• Review and process technical support requests in the ticketing system or other designated systems, prioritizing asset-offline and downtime-critical incidents.

• Perform structured remote diagnostics using symptoms, asset history, photos, video, error messages, configuration data, schematics and manuals.

• Diagnose electronic, electrical, electromechanical and communication faults in robotic systems and drones.

• Remotely guide field teams through clear troubleshooting and repair steps, verify results and provide a safe practical solution or workaround to restore operation.

• Use previous solutions for recurring issues and systematically test new resolution paths for previously unencountered problems.

• Escalate complex cases to engineers or the direct manager with a clear summary of the impact, evidence, checks completed, actions tried and support required.

• Keep ticket status and next steps current, document diagnostics and resolutions, and contribute reusable knowledge to the support knowledge base.

• Education in electronics, electrical engineering, mechatronics, robotics or a related field, or equivalent hands-on experience.

• Good understanding of electrical circuits, PCBs, embedded systems, motors, power supplies, sensors, relays, contactors, MCBs and RCCBs.

• Good understanding of computer and LAN networking; confident use of a multimeter; familiarity with Ethernet testers, soldering equipment, RJ45 crimping and standard diagnostic tools.

• Basic understanding of drone systems and their main components, including batteries and power distribution, motors and ESCs, flight controllers, sensors, communication links and safe diagnostic practices.

• Ability to interpret robot schematics, component documentation, system diagrams and technical manuals.

• Strong logical thinking, practical ingenuity and a systematic troubleshooting approach, with safety and technical limits always respected.

• Clear communication, accurate documentation and the ability to collaborate with other departments.

• Good written and spoken English and Latvian; Spanish is an advantage.

We believe great work starts with feeling valued and supported. That’s why we are building an thoughtful, competitive benefits and perks to help you thrive — professionally and personally — through every step of your Career with us. You will be eligible for:

• Salary from 2,000 EUR to 3,000 per month (before Taxes)
• A Birthday Gift

After Probationary Period

• Health Insurance
• Health Recovery Days (which can be taken as you need)
• Paid Study Leave
• Funding for the purchase of Vision Glasses after one (1) year of service

Join us in Building a Cleaner, Smarter Future — one quality process improvement at a time.