Technical Support Specialist
Goodlord
Technical Support Specialist
mynrma· Other
About this role
Company Description
We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.
Job Description
We have an exciting full-time opportunity for a Technical Support Specialist to join our team based in Wetherill Park, NSW!
You will support the development and delivery of technical information, training resources and support products used by Roadside Assistance patrols and technical teams across Australia.
This unique role combines automotive expertise with technical research, content development, knowledge management and stakeholder engagement. You'll contribute to the creation of practical technical solutions that improve roadside diagnosis, repairs and service delivery while supporting national projects and innovation initiatives.
What You'll Do
- Research and develop technical solutions that support roadside repairs.
- Create practical technical guides, bulletins and support resources.
- Review, proof and publish technical information to ensure accuracy and quality.
- Produce engaging video content and training materials.
- Share technical advice and respond to specialist enquiries.
- Help build and improve training programs for patrol teams.
- Contribute to national projects, trials and industry research.
- Identify new tools, technologies and innovations that improve outcomes.
- Work closely with stakeholders across Australia.
What You'll Bring
- Trade qualified Motor Mechanic or Automotive Electrician
- Current Driver Licence.
- Experience researching technical information and developing technical documentation or articles.
- Intermediate Microsoft 365 and Teams skills
- Strong organisational and time management skills with the ability to work autonomously.
- Exceptional attention to detail and ability to prioritise competing tasks.
- A collaborative approach and commitment to delivering high-quality outcomes.
Desirable
- Previous Roadside Assistance experience.
- Certificate IV in Training and Assessment, or equivalent experience.
- Experience developing training programs and learning materials.
- Extensive automotive industry experience.
- Demonstrated customer service experience and strong professional ethics.
- Excellent written and verbal communication skills.
- Experience in video production and content creation.
What's In It For You?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on a range of NRMA personal insurance products including car, home & travel
- Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know Your Belong
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team
Join the NRMA and grow your career with us. Apply now or visit our careers site to find out more!
As part of our recruitment process, successful applicants will be required to complete pre-employment checks.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Technical Support Specialist position at mynrma?
The salary for this Technical Support Specialist role at mynrma is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Specialist position at mynrma located?
This Technical Support Specialist role at mynrma is based in Sydney, NSW, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Specialist role at mynrma full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Support Specialist role in the Other department at mynrma.
Which team or department does the Technical Support Specialist at mynrma belong to?
This Technical Support Specialist position is part of the Other department at mynrma. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Specialist position at mynrma?
Click the "Apply Now" button on this page. You will be redirected to mynrma's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Technical Support Specialist job at mynrma posted?
This Technical Support Specialist position at mynrma was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Specialist
mynrma
You'll be redirected to mynrma's official application page on SmartRecruiters.