About this role

Company Description

Sutherland is a global leader in business process transformation and customer experience, providing technology-driven solutions and support services to clients worldwide. With a strong presence in Egypt, Sutherland offers employees a professional, diverse, and dynamic work environment with opportunities for career growth and development.

Job Description

Key Responsibilities

  • Provide technical support and assistance to customers through different communication channels.
  • Troubleshoot and resolve technical issues efficiently.
  • Identify customer needs and provide accurate solutions.
  • Ensure a high level of customer satisfaction and professional service.
  • Document customer interactions and technical issues accurately.
  • Follow company procedures and quality standards.
  • Escalate complex technical issues when required.

Qualifications

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  • English level B2 or above.
  • Graduates and dropouts are welcome to apply.
  • Maximum age: 40 years old.
  • Willing to work on-site.
  • Flexible with rotational shifts.
  • Good communication and problem-solving skills.

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Technical Support Representatives position at sutherland?
The salary for this Technical Support Representatives role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Representatives position at sutherland located?
This Technical Support Representatives role at sutherland is based in Cairo, Cairo, Cairo Governorate, Egypt, Cairo Governorate, eg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Representatives role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Support Representatives role at sutherland.
How do I apply for the Technical Support Representatives position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Technical Support Representatives job at sutherland posted?
This Technical Support Representatives position at sutherland was posted on Aug 23, 2026. Apply as soon as possible โ€” early applications are often reviewed first.
Technical Support Representatives
sutherland
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