Technical Support Professional
About this role
Responsibilities:
Technical customer support and service for national Solar & Energy customers and internal interfaces
Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)
Proactively sharing expertise within the national support team and across relevant departments
Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
All other duties as assigned by management (e.g. nomination for projects/desks)
Requirements:
Technical education
Additional professional qualifications obtained through continuing education or several years of professional experience
Professional experience in technical support
English language skills and/or local language at a level appropriate for the position
Responsibilities:
Technical customer support and service for national Solar & Energy customers and internal interfaces
Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)
Proactively sharing expertise within the national support team and across relevant departments
Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
All other duties as assigned by management (e.g. nomination for projects/desks)
Requirements:
Technical education
Additional professional qualifications obtained through continuing education or several years of professional experience
Professional experience in technical support
English language skills and/or local language at a level appropriate for the position
Are you ready for Fronius? Apply online now and become part of the Fronius family!
Frequently Asked Questions
Is the salary disclosed for the Technical Support Professional position at fronius?
Where is the Technical Support Professional position at fronius located?
Is the Technical Support Professional role at fronius full-time or part-time?
Which team or department does the Technical Support Professional at fronius belong to?
How do I apply for the Technical Support Professional position at fronius?
When was the Technical Support Professional job at fronius posted?
You'll be redirected to fronius's official application page on Workday.