Technical Support Officer
Inbox Business Technologies
Technical Support Officer
cermaticom· Business Development
About this role
Company Description
Indodana Fintech is an OJK-licensed financial technology company that operates a credit marketplace for peer-to-peer loans. Our mission is to achieve financial inclusion by enabling lenders to provide loans to the 100 million underbanked Indonesians. Leveraging sophisticated big data and artificial intelligence technologies, we connect hundreds of lenders with creditworthy borrowers every day.
Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.
Job Description
- Provide technical support and assistance to users regarding application and system issues.
- Troubleshoot and resolve technical problems in a timely and effective manner.
- Handle user requests and technical incidents received through ticketing systems or customer service email.
- Document troubleshooting processes, solutions, and incident resolutions.
- Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.
Qualifications
- Bachelor's degree in Information Technology or a related field.
- Minimum 1 Year of experience in similar positions. Fresh graduates with internship experience are equally valued
- Familiar with Windows operating systems; knowledge of Linux is an advantage.
- Strong communication and problem-solving skills.
- Ability to work independently as well as in a team.
- Willing to handle technical issues and provide customer service support.
- Experienced & skilled in Excel / Google Sheets processing.
- Disciplined and results-oriented in achieving quality & speedy execution.
- Skilled in Data base query and can read the log system data.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Technical Support Officer position at cermaticom?
The salary for this Technical Support Officer role at cermaticom is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Officer position at cermaticom located?
This Technical Support Officer role at cermaticom is based in Jakarta, Jakarta, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Officer role at cermaticom full-time or part-time?
This is listed as a Contract position. It is posted as a Technical Support Officer role in the Business Development department at cermaticom.
Which team or department does the Technical Support Officer at cermaticom belong to?
This Technical Support Officer position is part of the Business Development department at cermaticom. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Officer position at cermaticom?
Click the "Apply Now" button on this page. You will be redirected to cermaticom's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Technical Support Officer job at cermaticom posted?
This Technical Support Officer position at cermaticom was posted on Oct 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Officer
cermaticom
You'll be redirected to cermaticom's official application page on SmartRecruiters.