Technical Support (L1/L2)

Description

At Umpisa Inc., our mission is to make the Philippines known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients, and people to work on pioneering and industry-changing solutions via digital transformation, modern software development, and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging, and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation, and Diversity
• Strong communication skills
• Strong problem-solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

We are seeking an experienced IT Operation Support professional. This role extends beyond APAC support and contributes to a variety of IT-related functions, management responsibilities, and projects. Responsibilities include collaborating on IT projects such as enhancing and implementing cloud infrastructure services.

The role also involves:

• Providing general user support
• Leading new employee setups
• Overseeing first-day orientations
• Managing user terminations
• Creating and maintaining documentation for both internal use and end-user guidance, covering current and future requirements
• Provides L1/L2 support

• Endpoint security and management (must-have)
• Microsoft/Active Directory administration (must-have)
• System administration and basic housekeeping (user onboarding and offboarding)
• Low-code/no-code experience is a plus, or experience with workflow logic or automation
• Some experience with data migration projects
• Experience supporting Mac devices
• L1/L2 support
• Passionate about expanding into Quality Assurance Automation and continuously developing skills in automated testing using tools such as Playwright, Cypress, Postman, and Supertest. Eager to learn and contribute to test automation, regression testing, CI/CD pipelines, and release validation while supporting high-quality software delivery.