Junior Compliance Officer
Talentgrator
Technical Support L1
Talentgrator· Saas Platform| iGaming
About this role
- Act as the initial point of contact for users by providing first-line technical support, responding to basic requests, and filtering out inquiries not related to technical issues.
- Troubleshoot common issues, including product setup, basic technical troubleshooting, password resets, and other standard user problems.
- Monitor systems and services, identify irregularities or performance issues, and log incidents when anomalies are detected.
- Provide general assistance to users, answering common questions, helping them navigate services, and guiding them through available documentation.
- Escalate complex or critical issues to the L1 Team Lead, L2/L3 support teams, or infrastructure engineers when deeper technical investigation is required.
- Document recurring issues and solutions by collecting and sharing information to update the internal knowledge base and improve support processes.
- Experience in customer support or related fields
- A Bachelor’s degree in Computer Science or a related technical field is preferred (final-year students are also welcome)
- Availability to work full-time
- Excellent English skills (both written and spoken)
- Strong communication skills in Russian and English
- Understanding of web technologies and client–server logic
- Experience analyzing HTML and CSS
- Ability to work with browser console and investigate HTTP errors
- Understanding of network requests and browser developer tools
- Ability to analyze technical issues and find solutions
- Nice to have
- Experience in programming (any language)
- Experience working with APIs or understanding how APIs work
- Previous experience in technical support
- Experience in customer-facing roles such as consulting, sales, or account management
- 25 vacation days and 5 family days yearly
- Flexible start to the workday
- Support from a professional corporate coach and psychologist
- Regular internal and external activities, workshops, trips, and corporate events
- Access to our internal knowledge base, meetups, and team-building activities
- Ongoing training in new technologies and continuous professional development support
Frequently Asked Questions
Is the salary disclosed for the Technical Support L1 position at Talentgrator?
The salary for this Technical Support L1 role at Talentgrator is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support L1 position at Talentgrator located?
This Technical Support L1 role at Talentgrator is based in Prague, Prague, Czechia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support L1 role at Talentgrator full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Support L1 role in the Saas Platform| iGaming department at Talentgrator.
Which team or department does the Technical Support L1 at Talentgrator belong to?
This Technical Support L1 position is part of the Saas Platform| iGaming department at Talentgrator. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support L1 position at Talentgrator?
Click the "Apply Now" button on this page. You will be redirected to Talentgrator's official application portal hosted on workable where you can submit your application directly.
When was the Technical Support L1 job at Talentgrator posted?
This Technical Support L1 position at Talentgrator was posted on Jul 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support L1
Talentgrator
You'll be redirected to Talentgrator's official application page on workable.