Technical Support IT Engineer L2 - MSP - South Dublin

South County Dublin | €40,000+ | 5 days in Office.

Visa sponsorship is not available now or in the future.

Stack & Co Recruitment is working with a small, established Managed Service Provider in South County Dublin that is entering an exciting stage of growth.

We are hiring an experienced Level 2 Technical Support Engineer or a strong Level 1 IT Engineer who can take ownership of technical issues, support SME clients to a high standard and contribute to project work.

This role will particularly suit someone based in South County Dublin or nearby who values a shorter commute, a close-knit technical team and a clear  career pathway.

• Variety & wide exposure in your work
  
• Clear progression upwards
  
• Exposure to migrations, upgrades and client onboarding projects
  
• Training and certification support
  
• Stable, long-term opportunity with a growing MSP
  
• Varied technical work across Microsoft cloud, infrastructure and networking
  

You will provide Level 2 technical support to a portfolio of SME clients, with occasional client-site visits.

You will manage technical issues from diagnosis through to resolution, communicate directly with customers and work independently with minimal escalation.

Your responsibilities will include:

• Supporting Windows desktop and server environments
  
• Managing Active Directory and hybrid environments
  
• Administering Microsoft 365, including Exchange, SharePoint, OneDrive and Teams
  
• Supporting Microsoft Intune and Endpoint Manager
  
• Managing Microsoft Entra ID and core Azure services
  
• Troubleshooting networking, firewall, VPN and connectivity issues
  
• Owning support tickets through to resolution
  
• Carrying out patching, updates and preventative maintenance
  
• Supporting migrations, upgrades and new-client onboarding
  
• Creating and maintaining technical documentation
  

Requirements

You should have strong, hands-on experience working at Level 2 within a Managed Service Provider or as a Senior Level 1 IT Support Engineer who has MSP experience.

Essential experience includes:

• Previous MSP technical support experience is a must
  
• Windows desktop and Windows Server
  
• Active Directory
  
• Microsoft 365 administration
  
• Microsoft Intune or Endpoint Manager
  
• Microsoft Entra ID or Azure AD
  
• Networking fundamentals, firewalls and VPNs
  
• Managing customer issues independently
  
• Communicating confidently and professionally with business customers
  

You should also be organised, dependable, customer-focused and comfortable working independently within a small MSP environment.

Relevant Microsoft, CompTIA or similar certifications are beneficial, but practical MSP experience is the priority.

Occasional client-site visits will be required, therefore it is a strong bonus if you have your own car or motorbike (Not a deal breaker if you do not).

Benefits

Applications will be treated in confidence, and full client details will be shared with suitable candidates during the interview process.

Due to application volumes, we may only be able to respond to candidates whose experience, location and work eligibility closely match the requirements of the role.