Technical Support Engineer - Netsuite (L2)

blueflamelabs· Oracle Netsuite
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📍 Pune, MH, IndiaFULL TIME

About this role

Location: Baner, Pune
Employment Type: Full-Time
Shift: EST to PST
About the Role
We are seeking a Technical Support Engineer (L2) to provide second-level functional and technical support for NetSuite ERP. This role focuses on troubleshooting complex business process issues, supporting NetSuite configurations, workflows, reporting, and integrations while ensuring high-quality service delivery for global clients.

Key Responsibilities
    • Handle L2 incidents and complex service requests.
    • Troubleshoot and resolve advanced functional issues within SLA.
    • Configure and maintain NetSuite modules including Financials, O2C, and P2P.
    • Configure forms, fields, records, workflows using SuiteBuilder and SuiteFlow.
    • Create and maintain advanced Saved Searches, reports, and dashboards.
    • Support CSV imports, data corrections, and validation activities.
    • Troubleshoot integration issues involving REST/SOAP APIs and middleware platforms.
    • Perform root cause analysis and recommend preventive solutions.
    • Support monthly and year-end financial business processes.
    • Assist during production deployments and release validation.
    • Mentor L1 engineers and contribute to the knowledge base.
    • Coordinate with US clients and internal teams during overlapping business hours.
    • Follow ITIL Incident, Problem, Change, and Request Management processes.
Technical Skills
    • SuiteBuilder
    • SuiteFlow
    • Advanced Saved Searches
    • SuiteAnalytics & Reports
    • CSV Import
    • REST/SOAP API troubleshooting
    • Basic SuiteScript understanding
    • Ticketing tools (Jira, ServiceNow, Azure DevOps)
Functional Knowledge
    • Financial Management
    • Order-to-Cash (O2C)
    • Procure-to-Pay (P2P)
    • Inventory & Warehouse Management
    • CRM
    • OneWorld (Basic)
Preferred Qualifications
    • Bachelor's degree in Computer Science, IT, Engineering, or related field.
    • 2–4 years of ERP/Application Support experience.
    • Minimum 2 years of hands-on NetSuite support experience.
    • NetSuite SuiteFoundation Certification (Preferred).
    • ITIL Foundation Certification (Preferred).
    • Exposure to REST/SOAP integrations and SuiteScript.
Soft Skills
    • Strong analytical and problem-solving skills.
    • Excellent communication and stakeholder management.
    • Ability to work independently in a fast-paced support environment.
    • Customer-centric approach.

Frequently Asked Questions

Is the salary disclosed for the Technical Support Engineer - Netsuite (L2) position at blueflamelabs?
The salary for this Technical Support Engineer - Netsuite (L2) role at blueflamelabs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Engineer - Netsuite (L2) position at blueflamelabs located?
This Technical Support Engineer - Netsuite (L2) role at blueflamelabs is based in Pune, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Engineer - Netsuite (L2) role at blueflamelabs full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Technical Support Engineer - Netsuite (L2) role in the Oracle Netsuite department at blueflamelabs.
Which team or department does the Technical Support Engineer - Netsuite (L2) at blueflamelabs belong to?
This Technical Support Engineer - Netsuite (L2) position is part of the Oracle Netsuite department at blueflamelabs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Engineer - Netsuite (L2) position at blueflamelabs?
Click the "Apply Now" button on this page. You will be redirected to blueflamelabs's official application portal hosted on keka where you can submit your application directly.
When was the Technical Support Engineer - Netsuite (L2) job at blueflamelabs posted?
This Technical Support Engineer - Netsuite (L2) position at blueflamelabs was posted on Jul 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Engineer - Netsuite (L2)
blueflamelabs
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You'll be redirected to blueflamelabs's official application page on keka.