Client Support Engineer
origamirisk
Technical Support Engineer- Netsuite (L1)
blueflamelabs· Oracle Netsuite
About this role
About the Role
We are looking for a Technical Support Engineer (L1) to provide first-level support for NetSuite ERP users. The role involves handling user queries, resolving standard incidents, supporting functional business processes, and ensuring service requests are addressed within agreed SLAs. This position requires close collaboration with internal teams and US-based stakeholders during EST to PST.
Key Responsibilities
- Provide first-level functional and application support for NetSuite users.
- Handle incidents, service requests, and user queries within SLA.
- Troubleshoot issues related to Financials, Order-to-Cash (O2C), Procure-to-Pay (P2P), CRM, and Inventory modules.
- Manage user accounts, roles, permissions, and access requests.
- Support CSV imports, basic Saved Searches, and standard reports.
- Assist users with NetSuite navigation and transaction-related issues.
- Escalate unresolved functional or technical issues to L2 support.
- Maintain ticket updates, documentation, and knowledge articles.
- Support release validation and post-deployment verification.
- Follow ITIL Incident, Problem, Change, and Request Management processes.
- Deliver excellent customer service while maintaining high customer satisfaction (CSAT).
Technical Skills
- NetSuite Navigation
- User & Role Management
- Basic Saved Searches
- Reports & Dashboards
- CSV Import (Basic)
- Basic SuiteFlow understanding
- Ticketing tools (Jira, ServiceNow, Azure DevOps, ServiceHub)
Functional Knowledge
- Financial Management
- Order-to-Cash (O2C)
- Procure-to-Pay (P2P)
- Inventory Management
- CRM Basics
Preferred Qualifications
- Bachelor's degree in Computer Science, IT, Engineering, or related field.
- 1–2 years of ERP/Application Support experience.
- Exposure to NetSuite ERP.
- NetSuite SuiteFoundation Certification (Good to Have).
- ITIL Foundation Certification (Good to Have).
Soft Skills
- Excellent communication skills.
- Customer-focused mindset.
- Strong analytical and troubleshooting abilities.
- Willingness to work in EST to PST.
Frequently Asked Questions
Is the salary disclosed for the Technical Support Engineer- Netsuite (L1) position at blueflamelabs?
The salary for this Technical Support Engineer- Netsuite (L1) role at blueflamelabs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Engineer- Netsuite (L1) position at blueflamelabs located?
This Technical Support Engineer- Netsuite (L1) role at blueflamelabs is based in Pune, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Engineer- Netsuite (L1) role at blueflamelabs full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Technical Support Engineer- Netsuite (L1) role in the Oracle Netsuite department at blueflamelabs.
Which team or department does the Technical Support Engineer- Netsuite (L1) at blueflamelabs belong to?
This Technical Support Engineer- Netsuite (L1) position is part of the Oracle Netsuite department at blueflamelabs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Engineer- Netsuite (L1) position at blueflamelabs?
Click the "Apply Now" button on this page. You will be redirected to blueflamelabs's official application portal hosted on keka where you can submit your application directly.
When was the Technical Support Engineer- Netsuite (L1) job at blueflamelabs posted?
This Technical Support Engineer- Netsuite (L1) position at blueflamelabs was posted on Jul 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Engineer- Netsuite (L1)
blueflamelabs
You'll be redirected to blueflamelabs's official application page on keka.