Technical Support Engineer II
smarsh· Customer Support
About this role
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
Smarsh is seeking a Technical Support Engineer II to provide expert-level technical support for all Smarsh products, ensuring quick and effective resolution of customer issues across various support channels.
This role requires a deep understanding of the product suite and a commitment to exceptional service quality, addressing customer inquiries, diagnosing issues, and providing solutions to maintain high customer satisfaction.
Frequently Asked Questions
Is the salary disclosed for the Technical Support Engineer II position at smarsh?
The salary for this Technical Support Engineer II role at smarsh is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Engineer II position at smarsh located?
This Technical Support Engineer II role at smarsh is based in Costa Rica - Heredia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Engineer II role at smarsh full-time or part-time?
This is listed as a Full Time position. It is posted as a Technical Support Engineer II role in the Customer Support department at smarsh.
Which team or department does the Technical Support Engineer II at smarsh belong to?
This Technical Support Engineer II position is part of the Customer Support department at smarsh. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Engineer II position at smarsh?
Click the "Apply Now" button on this page. You will be redirected to smarsh's official application portal hosted on lever where you can submit your application directly.
When was the Technical Support Engineer II job at smarsh posted?
This Technical Support Engineer II position at smarsh was posted on Jul 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Engineer II
smarsh
You'll be redirected to smarsh's official application page on Lever.