Sr. Technical Support Engineer (Cortex XSIAM)
paloaltonetworks
Senior Technical Support Engineer (Cortex XSIAM)
paloaltonetworks· Palo Alto Networks Ltd
About this role
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
As a highly motivated and customer-focused Senior Technical Support Engineer on the global Cortex XSIAM support team, you will provide first-class technical support to our customer base. You will manage incoming inquiries, escalations, and technical issues, working closely with technical account managers to understand client environments and business objectives. Your role is to proactively mitigate risks, resolve complex technical issues, and collaborate with developers to create permanent solutions, ensuring a superior customer experience.
Key Responsibilities
- Respond to user-reported issues in adherence to established Service Level Agreements.
- Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions.
- Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise.
- Identify the area of fault (code, environment, or configuration) and work with the appropriate teams to implement the fix.
- Provide timely feedback into the development process on customer-reported product problems.
- Document actions to effectively communicate information internally and to customers.
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
Qualifications
Required Qualifications
- 4+ years of experience as a Support Engineer.
- Previous experience with Endpoint Security software.
- SIEM experience, including a deep understanding of how SIEMs work, creating custom collections, data parsing, and creating complex correlation rules, reports and dashboards.
- Experience working with EDR tools.
- Required basic networking knowledge with the ability to independently debug broad, complex, and unique environments with mixed applications and protocols.
- Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging).
- Excellent written and verbal communication skills.
- Strong customer advocacy skills and experience, with an ability to work in difficult customer situations.
Preferred Qualifications
- Knowledge of Cloud infrastructure.
- Experience in incident response.
- Experience with scripting.
- Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange).
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Frequently Asked Questions
Is the salary disclosed for the Senior Technical Support Engineer (Cortex XSIAM) position at paloaltonetworks?
The salary for this Senior Technical Support Engineer (Cortex XSIAM) role at paloaltonetworks is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Technical Support Engineer (Cortex XSIAM) position at paloaltonetworks located?
This Senior Technical Support Engineer (Cortex XSIAM) role at paloaltonetworks is based in Office - Israel - Tel Aviv. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Technical Support Engineer (Cortex XSIAM) role at paloaltonetworks full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Technical Support Engineer (Cortex XSIAM) role in the Palo Alto Networks Ltd department at paloaltonetworks.
Which team or department does the Senior Technical Support Engineer (Cortex XSIAM) at paloaltonetworks belong to?
This Senior Technical Support Engineer (Cortex XSIAM) position is part of the Palo Alto Networks Ltd department at paloaltonetworks. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Technical Support Engineer (Cortex XSIAM) position at paloaltonetworks?
Click the "Apply Now" button on this page. You will be redirected to paloaltonetworks's official application portal hosted on workday where you can submit your application directly.
When was the Senior Technical Support Engineer (Cortex XSIAM) job at paloaltonetworks posted?
This Senior Technical Support Engineer (Cortex XSIAM) position at paloaltonetworks was posted on Aug 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Technical Support Engineer (Cortex XSIAM)
paloaltonetworks
You'll be redirected to paloaltonetworks's official application page on Workday.