Client Support Engineer
origamirisk
Technical Support Engineer
Youtap Limited· Engineering
About this role
Youtap Limited is a global fintech and software company delivering digital banking, payments, digital wallet, and merchant commerce solutions for financial institutions, businesses, and consumers. Our work sits at the intersection of technology and commerce, helping clients deliver reliable, connected digital experiences across critical financial services.
As a Technical Support Engineer, you will play an important role in maintaining the performance and reliability of platforms that support loyalty, payments, wallets, and merchant services. This role is well suited to someone who enjoys solving technical problems, working across client environments, and partnering closely with internal teams to keep complex systems running smoothly.
Responsibilities
- Provide technical support for Youtap's loyalty, payment, wallet, and merchant platforms.
- Troubleshoot software, API, and integration issues across client environments.
- Monitor incidents, resolve escalations, and maintain service-level response targets.
- Document support procedures, root causes, and resolution steps for recurring issues.
- Collaborate with engineering and product teams to investigate complex technical problems.
- 3+ years of technical support experience.
- Experience supporting fintech, payments, wallet, or merchant commerce platforms.
- Strong troubleshooting experience across software issues, APIs, and third-party integrations.
- Experience with incident management, handling support escalations, and working in SLA-driven support environments.
- Experience documenting technical issues, root causes, and resolution procedures clearly.
- Hands-on experience with Java and Spring Boot, along with familiarity with Docker and Kubernetes.
- Proven ability to collaborate effectively with engineering and product teams and to work directly with external customers.
- Fluency in English and Thai.
- Eligibility to work in Thailand.
- Experience working with CI/CD practices is a plus.
Benefits will be discussed with the successful candidate
Frequently Asked Questions
Is the salary disclosed for the Technical Support Engineer position at Youtap Limited?
The salary for this Technical Support Engineer role at Youtap Limited is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Engineer position at Youtap Limited located?
This Technical Support Engineer role at Youtap Limited is based in Bangkok, Bangkok, Thailand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Engineer role at Youtap Limited full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Support Engineer role in the Engineering department at Youtap Limited.
Which team or department does the Technical Support Engineer at Youtap Limited belong to?
This Technical Support Engineer position is part of the Engineering department at Youtap Limited. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Engineer position at Youtap Limited?
Click the "Apply Now" button on this page. You will be redirected to Youtap Limited's official application portal hosted on workable where you can submit your application directly.
When was the Technical Support Engineer job at Youtap Limited posted?
This Technical Support Engineer position at Youtap Limited was posted on Jul 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Engineer
Youtap Limited
You'll be redirected to Youtap Limited's official application page on workable.