Junior Technical Support Engineer
miratech1
Technical Support Engineer
startree· Tech Support
About this role
At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics.
Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.
About the Role
Support is a cornerstone of success at StarTree and a highly valued function within the organization. As a Technical Support Engineer, you will become a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction.
This role requires you to become a subject matter expert on Apache Pinot and the StarTree Platform, delivering exceptional support to ensure customers achieve success. You’ll play a vital role in providing on-call support for urgent production issues, acting as a trusted advisor for resolving complex challenges.
At StarTree, learning and growth are at the heart of what we do. We are deeply committed to helping our team continuously build their technical skill sets, explore innovative solutions, and grow alongside our evolving platform.
StarTree is growing rapidly, with near-perfect customer renewal rates. This success has led to the rapid expansion of our support team, mirroring the increase in the number of customers leveraging StarTree solutions.
Responsibilities
- Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
- Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases.
- Contribute to StarTree's knowledge base by documenting solutions, best practices, and lessons learned. Mentor and train team members to promote a culture of continuous learning and improvement.
- Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap.
- Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness.
- Work effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness.
- Work with advanced data technologies, including vector indexes, to support AI-driven innovations across diverse industries.
Qualifications
- 4-6 years of experience in Pre/Post-Sales or Customer-facing roles.
- Hands-on experience with open-source data technologies.
- Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus.
- Experience with big data technologies like Spark, Hadoop, and Presto/Trino is a plus.
- Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL.
- Experience and/or strong understanding of streaming technologies such as Apache Kafka.
- Proven troubleshooting skills across systems, applications, network, JVM, and Linux-based applications.
- Strong knowledge of cloud infrastructure patterns and services within at least one of the major public clouds: Amazon AWS, Google Cloud, or Microsoft Azure.
- Bonus points: Certification in Solutions Architecture for one or more of the major public clouds (AWS, Google Cloud, or Azure).
- Bonus points: Degree in Computer Science with a focus on Data Science, Data Engineering, or Data Analytics.
About StarTree:
StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded by the core software engineering team and inventors of Apache Pinot, which currently powers hundreds of user-facing applications at companies across industries, including LinkedIn, Uber, Target, 7Eleven, Etsy, Walmart, WePay, Factual, Weibo, and more. StarTree Cloud has enabled even more companies to deploy and operate real-time analytics at scale, including Stripe, Sovrn, Roadie, Just Eat Takeaway.com, Dialpad, Guitar Center, Blinkit, and more.
StarTree recently announced our Series B Funding with investment from GGV Capital, Sapphire Ventures, Bain Capital Ventures, and CRV. We have been named one of The Information's 50 Most Promising Startups and one of CRN's 10 Coolest Cloud Computing Startup Companies of 2022!
Frequently Asked Questions
Is the salary disclosed for the Technical Support Engineer position at startree?
The salary for this Technical Support Engineer role at startree is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Technical Support Engineer job at startree remote?
Yes, this Technical Support Engineer position at startree is remote, with team members based in US (Remote). You can work from home or anywhere in the supported regions.
Which team or department does the Technical Support Engineer at startree belong to?
This Technical Support Engineer position is part of the Tech Support department at startree. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Engineer position at startree?
Click the "Apply Now" button on this page. You will be redirected to startree's official application portal hosted on greenhouse where you can submit your application directly.
When was the Technical Support Engineer job at startree posted?
This Technical Support Engineer position at startree was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Engineer
startree
You'll be redirected to startree's official application page on Greenhouse.