Technical Support Coordinator

Diebold Nixdorf
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📍 Ho Chi Minh, Viet NamFull time

About this role

Provides technical customer support to ensure that all customers are satisfied with acquired DN products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with Incident Management, Service Delivery and other teams to help address unanticipated issues and situations.
  • Provides technical support for an assigned client base or product area.
  • Responds to customer inquiries received via telephone or online.
  • Answers routine to moderately complex questions, following established guidelines.
  • Researches and troubleshoots customer requests, analyzes needs and: Determines problem source (that is, hardware, software, user access).
  • Resolves issues where possible.
  • Refers difficult and complex issues to DN technical experts, and / or, Refers issues to management, Documents issues for future reference, internally and externally.
  • Documents and reports on customer inquiries, status and resolution.
  • Follows up with customers on issue status and resolution to ensure ongoing high levels of satisfaction.
  • Builds working relationships with customer representatives and with cross-functional teams.
  • Impacts the quality of own work and of the team.
  • Works as a fully competent team member.

    Required Qualifications

  • Education or equivalent work experience required.
  • Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Technical Support.
  • Good business English skills (Written and spoken).

    Why should you join Diebold Nixdorf?

    Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

    –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

    ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

    We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations


    • Frequently Asked Questions

    Is the salary disclosed for the Technical Support Coordinator position at Diebold Nixdorf?
    The salary for this Technical Support Coordinator role at Diebold Nixdorf is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Technical Support Coordinator position at Diebold Nixdorf located?
    This Technical Support Coordinator role at Diebold Nixdorf is based in Ho Chi Minh, Viet Nam. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Technical Support Coordinator role at Diebold Nixdorf full-time or part-time?
    This is listed as a Full time position. It is posted as a Technical Support Coordinator role at Diebold Nixdorf.
    How do I apply for the Technical Support Coordinator position at Diebold Nixdorf?
    Click the "Apply Now" button on this page. You will be redirected to Diebold Nixdorf's official application portal hosted on oraclecloud where you can submit your application directly.
    When was the Technical Support Coordinator job at Diebold Nixdorf posted?
    This Technical Support Coordinator position at Diebold Nixdorf was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
    Technical Support Coordinator
    Diebold Nixdorf
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    You'll be redirected to Diebold Nixdorf's official application page on oraclecloud.