Technical Support Analyst
trimble
Technical Support Analyst
hotelkey· TK Product
About this role
We are looking for a Technical Support Engineer who can provide enterprise-level support to customers. You will be the last line of defence before escalation — capable of reading code, querying databases, and resolving complex issues independently. You should have the ability to research, diagnose, troubleshoot, and resolve issues to clients' satisfaction.
Core Technical Skills Required
- SQL — query and debug production databases to investigate data-layer issues
- Java — read and interpret backend code to trace logic and identify root causes
- IntelliJ IDEA — navigate and search codebases; read stack traces and follow execution flow
- Linux / Windows — OS-level troubleshooting, log inspection, and process management
- AWS Services — familiarity with core AWS services used in troubleshooting.
Responsibilities
- Serve as the last line of support before escalation — investigate issues at the code and database level before passing to engineering teams
- Diagnose and troubleshoot issues by questioning clients in detail; resolve or escalate per defined procedures
- Write and execute SQL queries to investigate data-layer issues across environments (test, staging, production)
- Use IntelliJ to read and trace Java code; identify root causes in application logic
- Inspect AWS CloudWatch logs and metrics to identify application errors and performance issues
- Check SQS queue status and message flow to diagnose processing or integration failures
- Follow standard escalation procedures; provide accurate and prompt feedback
- Log all issues accurately; ensure proper documentation of findings and resolutions in the knowledge base
- Monitor daily system performance; assist with deployment of new software / versions
Skills & Experience Required
- SQL proficiency — ability to write queries, joins, and debug data issues in relational databases
- Java reading ability — comfortable navigating a Java codebase in IntelliJ IDEA to trace logic and identify issues
- Working knowledge of AWS services
- Proven experience as a Technical Support Engineer, Desktop Support Engineer, or IT Help Desk Technician
- Strong problem-solving and communication skills
- Ability to provide step-by-step technical guidance, both written and verbal
- Willingness to learn and adapt to emerging technologies
Education & Certifications
- Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related field
- AWS Cloud Practitioner certification is a plus
Additional Information
- This role may be included in an on-call support roster. Willingness to participate is preferred.
Frequently Asked Questions
What is the salary for the Technical Support Analyst role at hotelkey?
The listed salary for this Technical Support Analyst position at hotelkey is INR 350K–500K. This is an FULL TIME role.
Where is the Technical Support Analyst position at hotelkey located?
This Technical Support Analyst role at hotelkey is based in Nagpur, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Analyst role at hotelkey full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Technical Support Analyst role in the TK Product department at hotelkey.
Which team or department does the Technical Support Analyst at hotelkey belong to?
This Technical Support Analyst position is part of the TK Product department at hotelkey. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Analyst position at hotelkey?
Click the "Apply Now" button on this page. You will be redirected to hotelkey's official application portal hosted on keka where you can submit your application directly.
When was the Technical Support Analyst job at hotelkey posted?
This Technical Support Analyst position at hotelkey was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Analyst
hotelkey · 💰 INR 350K–500K
You'll be redirected to hotelkey's official application page on keka.