Technical Success Manager
sportradar
Technical Success Manager
Aloha· Customer Success
About this role
About Aloha
Aloha is a healthcare SaaS company helping providers elevate the patient experience through automation and AI-driven technology — replacing outdated workflows with seamless, personalized engagement so providers can focus on patient care.
We've made the Inc. 5000 list for seven consecutive years (2020–2026), and we're gearing up for our biggest growth chapter yet. We're looking for driven people who want to help us get there!
Check out our products · Meet the team
About the role
Compensation: $70,000 base + On-Target Earnings
Growth: Up to a 2.5% pay raise every 6 months
Perks for standout team members: Professional growth opportunities, fun company events, and the chance to earn company-wide bonuses and recognition!
Location: On-site in McKinney, TX
Why join Aloha?
- Weekly In-House Chiropractic Care
- 4 Company Provided Lunches Weekly
- Dog-friendly office
- Employer-paid Medical, Dental, Vision, and Life Insurance Benefits
- Matching 401(k) up to 4%
- Flexible Vacation & Paid Time Off
- Short-term Disability and Life Insurance
As a Technical Success Manager, you'll serve as the technical expert for assigned customers, proactively identifying technical risk, recurring issues, configuration opportunities, and product improvements that can strengthen customer health and value.
What You'll Do
- Own Technical Customer Success: Serve as the primary technical expert for assigned customer accounts, troubleshooting complex issues and ensuring long-term solutions.
- Monitor Customer Health: Proactively identify technical risks, recurring issues, and opportunities to improve system performance and customer satisfaction.
- Support Launch & Adoption: Partner with Customer Success Managers to ensure smooth onboarding, successful integrations, and ongoing product optimization.
- Drive Technical Resolutions: Collaborate with Support, Product, and Engineering teams to resolve escalated issues, minimize disruptions, and prevent recurring problems.
- Build Strong Customer Relationships: Act as a trusted technical advisor, providing clear communication, best practices, and recommendations that drive customer success and retention.
Qualifications
- Ability to thrive in a fast-paced, team-based environment.
- Proficient in technical troubleshooting, pattern recognition, and analytical thinking.
- Strong communication, listening, and presentation skills.
- Self-motivated and enthusiastic with a growth mindset.
Frequently Asked Questions
What is the salary for the Technical Success Manager role at Aloha?
The listed salary for this Technical Success Manager position at Aloha is USD 70K+. This is an FULL TIME role.
Where is the Technical Success Manager position at Aloha located?
This Technical Success Manager role at Aloha is based in McKinney, TX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Success Manager role at Aloha full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Technical Success Manager role in the Customer Success department at Aloha.
Which team or department does the Technical Success Manager at Aloha belong to?
This Technical Success Manager position is part of the Customer Success department at Aloha. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Success Manager position at Aloha?
Click the "Apply Now" button on this page. You will be redirected to Aloha's official application portal hosted on breezy where you can submit your application directly.
When was the Technical Success Manager job at Aloha posted?
This Technical Success Manager position at Aloha was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Success Manager
Aloha · 💰 USD 70K+
You'll be redirected to Aloha's official application page on breezy.