Technical Specialist Associate- Customer Support (Unix)

commvault· Customer Support
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📍 Cairo, Egypt

About this role

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

  • Commvault does not conduct interviews by email or text.
  • We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
  • Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

 

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

 

 

Key Responsibilities:

  • Provide top-tier support for complex issues via phone, email, and remote assistance, including working with enterprise customers.
  • Ensure the success and satisfaction of the global customer base.
  • Manage a high volume of cases, aiming for successful resolutions.
  • Maintain detailed case documentation.
  • Collaborate with team members to develop optimal solutions.
  • Replicate technical problems internally for better understanding and resolution.
  • Continuously learn and apply knowledge from internal resources.
  • Identify cases that require escalation due to technical complexities or strategic considerations.
  • Mentor and coach new engineers in the team.
  • Utilize internal labs and simulators for testing and analysis.
  • Clearly articulate issues and provide appropriate solutions or action plans to customers.
  • Participate in weekend shifts to ensure consistent support.
  • Effectively use productivity tools like softphone systems and CRM ticketing platforms.
  • Engage in the Commvault community.

Qualifications:

  • 0 - 3 years' experience in technical support or customer service, troubleshooting, and resolving technical issues for external customers.
  • Good understanding of network principles and familiarity with network debugging tools like Wireshark and tcp-dump.
  • Enthusiasm for learning new technologies and applying this knowledge to troubleshoot various system and application problems.
  • Ability to thrive in a dynamic setting, quickly adapting to changing priorities while maintaining composure and effectiveness under pressure.
  • Solid foundation in relevant technologies with a commitment to staying informed about industry trends and emerging tools.
  • Experience working in a software or SaaS environment.
  • Excellent verbal and written communication skills in English.
  • Willingness to work onsite in a 24/7 support model as per business requirements.
  • Enjoy working in a target-driven environment, multitasking, and possibly handling more than one support issue simultaneously.
  • Dedication to delivering exceptional customer service.

Technical Skills:

  • Solid hands-on experience with Linux databases and Unix operating systems.
  • Strong knowledge of Oracle, SAP HANA, Postgres, Sybase, DB2, MongoDB, MySQL, along with basics of networking, or similar solutions.
  • Work experience on cloud platforms like Azure, AWS, GCP, Salesforce is an added advantage.

Preferred Qualifications:

  • Experience in SaaS environments.
  • Experience working in a cyber security/resilience business.
  • Commvault professional advanced certification.

 

 

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

 

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Frequently Asked Questions

Is the salary disclosed for the Technical Specialist Associate- Customer Support (Unix) position at commvault?
The salary for this Technical Specialist Associate- Customer Support (Unix) role at commvault is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Specialist Associate- Customer Support (Unix) position at commvault located?
This Technical Specialist Associate- Customer Support (Unix) role at commvault is based in Cairo, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Technical Specialist Associate- Customer Support (Unix) at commvault belong to?
This Technical Specialist Associate- Customer Support (Unix) position is part of the Customer Support department at commvault. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Specialist Associate- Customer Support (Unix) position at commvault?
Click the "Apply Now" button on this page. You will be redirected to commvault's official application portal hosted on greenhouse where you can submit your application directly.
When was the Technical Specialist Associate- Customer Support (Unix) job at commvault posted?
This Technical Specialist Associate- Customer Support (Unix) position at commvault was posted on Oct 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Specialist Associate- Customer Support (Unix)
commvault
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