Technical Solutions Engineer P2

Ciena’s Solutions Engineering & Introduction team within Product Line Management helps bring innovative optical networking solutions to market through technical validation, customer engagement, and cross-functional collaboration. This engineering role contributes to successful product introductions by creating customer-facing deliverables, validating new features, and supporting demonstrations, trials, and deployments. The position offers the opportunity to work across Product Development, Product Management, Sales Engineering, Services, and customer teams in a dynamic environment.

How you will make an impact:

• Manage lab assets and maintain optical lab systems to enable engineering and solution validation activities.
• Develop customer-facing technical presentations, test plans, release notes, and engineering documentation.
• Create and validate technical deliverables for new product features and solution introductions.
• Execute product demonstrations, lab evaluations, field trials, deployments, and solution tests.
• Capture product issues and enhancement requests and channel feedback into research and development processes.
• Provide technical consultation, solution evaluation, design guidance, and engineering expertise throughout customer engagements.
• Resolve complex field issues escalated from Global Technical Support teams.

The must haves:

• Education: Bachelor’s degree in Applied Science, Physics, Electrical Engineering, Communications Engineering, or a related discipline.
• Experience: 3+ years of telecommunications and optical transport systems experience with an understanding of photonic technologies and optical protocols.
• Strong organisational skills with attention to detail and effective team collaboration capabilities.
• Excellent verbal and written English communication skills.
• Ability to present technical and non-technical information to diverse audiences.
• Ability to prioritise work effectively in a fast-paced and evolving environment.
• Ability to collaborate successfully across multiple time zones and cultures.

Nice to haves:

• Experience with instrumentation, laboratory environments, and test methodologies.
• Hands-on experience with optical measurements, including optical spectrum analysers (OSA).
• Knowledge of Python programming for automation or engineering applications.
• Familiarity with WebUI technologies and data formats such as JSON.
• Exposure to northbound interfaces, including NETCONF.