Technical Services Manager - Thailand, Kemin Animal Health & Nutrition

Overview

We Are Kemin

We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. Committed to feed and food safety, Kemin maintains top-of-the-line manufacturing facilities where over 500 specialty ingredients are made for humans and animals in the global feed and food industries, as well as the health, nutrition, and textile markets. We provide product solutions and options to customers in more than 120 countries.

A privately held, family-owned and operated company, Kemin has more than 3,000 global employees including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, Singapore, South Africa and the United States.

Overall Function

Act as the senior technical consultant for Kemin Thailand and lead the full KAS (Kemin Applicator Solutions) organization and the end-to-end customer experience on applicators – from specification and installation through utilization, service and performance review. You will also bring feed mill process and trial expertise that enables the Sales team to deliver integrated, ROI-based solutions to Thailand's leading feed producers.

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Responsibilities

• Supervise all KAS activity in Thailand – installation, commissioning, preventive maintenance, calibration and repair – including the KAS technicians and appointed contractors
• Own the country applicator asset register and drive applicator utilisation rate (AUR) to target throughout the year
• Set and enforce KAS work standards, safety requirements, service SLAs and job scheduling across all sites
• Review and negotiate contractor scope, specifications and quotations; approve technical specification before award
• Ensure timely and accurate KAS report submission, spare-part planning and service records
• Report KAS performance, backlog and risk to the Country President and the regional KAS Manager

• Act as the single point of accountability for customer satisfaction on every installed applicator and millSMART system
• Manage installation timelines and customer commitments; escalate and resolve downtime, dosing accuracy and complaint cases to closure
• Conduct periodic system health checks and performance reviews with customers, with clear ROI and dosing-accuracy evidence
• Train customer operators and maintenance teams; issue SOPs, operating manuals and handover documentation
• Track and report customer experience measures (uptime, response time, complaint closure) and drive corrective action

• Provide expert consultation to feed mill customers; conduct feed mill audits and troubleshooting
• Optimize production process and performance (grinding, mixing, conditioning, pelleting, cooling)
• Advise customers on mold control, moisture retention, PDI/fines improvement and mill efficiency
• Deliver ROI-based technical solutions and technical reports to customers

• Design, execute and supervise farm and feed mill trials that validate product performance and application accuracy
• Partner with universities, external laboratories and customer technical teams on trial protocols and sample analysis
• Analyze trial data and translate results into technical reports, ROI cases and customer-ready recommendations
• Build a Thailand trial and reference library that Sales and Key Account teams can use in customer conversations

• Partner with Sales and Key Account teams on key account conversion, defense and growth
• Coach and develop the KAS and technical team; build capability, succession and cross-training
• Develop SOPs, training materials and technical tools for sales and technical colleagues
• Lead initiatives that strengthen local service to customers, with quantified success measures
• Support the country sales growth target and contribute to team engagement (EOS)

Qualifications

• Degree in engineering or related field; postgraduate qualification an advantage
• 8+ years of experience in feed mill production/technical operations, including supervisory experience over a service or engineering team
• Proven experience managing applicator/dosing equipment installation, maintenance and contractor management
• Strong knowledge in grinding, mixing, pelleting, cooling and automation, plus good understanding of moisture retention and PDI improvement
• Experience in trial design, execution and technical report writing; ability to work with universities and laboratories
• Experience in troubleshooting, process optimization and customer complaint resolution