Technical Services Engineer

Company Description

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

Job Description

>Provides technical expertise to sales representatives, retailers and (key account) customers during the sales process.

>Provides technical input into bid proposals, projects and technical documents within the sales process, support on specification and identifies additional sales opportunities with existing customers.

>Performs technical sales support at customer sites, or on a multiple-site basis

>Collaborates with sales teams to develop and recommend products and services to meet customers' requirements

>Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution, maintenance of products and inspection of return claim products.

>Responds to customer questions regarding operation and malfunctions.

>Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

>Response for product and technical training to customers.

>Responsible for new product application and testing.

>Prepare technical documentation for presales, sales and after sales.

>Identify and visit third-party technology providers, conduct subsequent product testing for both parties, and explore business opportunities

Qualifications

>At least 3 years’ working experience in Engineering industry for technical services & support, preferably with experience in KNX/ETS solution, after-sales handling/management, and related in the field of motorization/automation business.

>University graduate in Mechanical / Electrical / Electronic Engineering or related disciplines.

>Good knowledge of mechanical, electrical and electronic products.

>Local language is a must. Fluent in spoken and written English is essential.

>Experience & knowledge in KNX/ETS solution. Others like smart home & automation is a plus.

>Good communication skill

Additional Information

Please mention your current and expected salary and notice period in the CV.

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.