CNC Machinist
chamberlain
Technical Service Representative I
chamberlain· Systems, LLC.
About this role
Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment—marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.
Essential Duties and Responsibilities:
• Provide technical support to customers over telephone and email, addressing and resolving questions and problems with equipment setup and install; escalate and track technical issues to the appropriate team member or company departments as required
• Investigate and resolve production, installation and technical support issues related to Systems’ specialized control boxes and equipment, including sensors, controllers, and integrations
• Troubleshoot, diagnose, track and resolve issues with Systems’ specialized control boxes and products, including sensors, controllers and interconnective equipment
• Work collaboratively with team members, business partners and customers to define, design, develop and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment
• Offer assistance and support on the installation of Systems’ products
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Provide corrective actions for products under warranty according to policy procedures; create warranty claims and work with warranty coordinator as necessary
• Assist senior tech service representatives on field visits as required
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s and Systems’ reputation by keeping information confidential.
Minimum Qualifications:
Education/Certifications:
• High School Diploma or GED Equivalent
Experience:
• 2+ years of related experience, or related technical education may serve in lieu of experience
Knowledge, Skills, and Abilities:
• Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc. daily with efficiency
• Excellent communication skills- verbal, telephone, in-person and written
Preferred Qualifications
Education/Certifications:
• Technical school or associates degree controls aptitude and troubleshooting
Experience:
• Experience in a technical service environment
Knowledge, Skills, and Abilities:
• Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications
• Understanding of electronics, electrical field wiring and control wiring
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
Frequently Asked Questions
What is the salary for the Technical Service Representative I role at chamberlain?
The listed salary for this Technical Service Representative I position at chamberlain is USD 19–29. This is an Full time role.
Where is the Technical Service Representative I position at chamberlain located?
This Technical Service Representative I role at chamberlain is based in Germantown, WI. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Service Representative I role at chamberlain full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Service Representative I role in the Systems, LLC. department at chamberlain.
Which team or department does the Technical Service Representative I at chamberlain belong to?
This Technical Service Representative I position is part of the Systems, LLC. department at chamberlain. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Service Representative I position at chamberlain?
Click the "Apply Now" button on this page. You will be redirected to chamberlain's official application portal hosted on workday where you can submit your application directly.
When was the Technical Service Representative I job at chamberlain posted?
This Technical Service Representative I position at chamberlain was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Service Representative I
chamberlain · 💰 USD 19–29
You'll be redirected to chamberlain's official application page on Workday.