Technical Service Manager

As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. 

Nalco Water, an Ecolab Company, seeks a dynamic Service Manager with expertise in cooling infrastructure, specifically in startup, commissioning, and mechanical operation of liquid-to-liquid cooling applications, technical cooling systems (TCS), and coolant distribution units (CDUs) and the training of field teams / customers. This role is pivotal in shaping our service and support strategy to ensure system assurance and operational excellence for our mission-critical customers. 

What’s in it For You: 

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments 

• The ability to make an impact with a company that is passionate about your career development 

• Paid training held in the field and at Nalco Water Headquarters in Naperville, IL 

• Enjoy a flexible, independent work environment  

• Receive a non-decaled company vehicle for business and personal use  

• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!  

What you’ll do:  

• Serve as the technical service expert on data center cooling systems, with a focus on liquid-to-liquid heat exchange and CDU technologies

• Support training of site level technicians and customers regarding installation, commissioning, maintenance, and troubleshooting activities 

• Manage the service components of startup/commissioning projects and operational activities for CDU and adjacent liquid cooling offerings

• Collaborate with customers, contractors, and internal teams during new data center builds and retrofits to ensure seamless integration of our cooling systems and services

• Leverage previous experience to help lead and develop high performing teams of technical professionals 

• Manage and can complete daily operations of site personnel, chemistry, reporting, budget and maintenance programs 

• Maintains establish relationships with Key Contacts  

• Can perform most of the positions managed. Can troubleshoot systems, maintain inventory management, and perform system audits 

• Communicate, report and resolve issues with minimal support from Operations Management team 

Position Details: 

• Candidate must reside within a commutable distance of Monroe, LA

• Territory covers a 120-mile radius of Monroe, LA

• Targeted accounts are within the Global High Tech industry / Data Centers

• Overnight travel up to 15%

Minimum Qualifications:  

• High School Diploma

• 3 years' experience in data center infrastructure or related with a strong focus on mechanical systems, cooling technologies, and commissioning processes. 

• Possess a valid driver's license and acceptable Motor Vehicle Record 

• Immigration sponsorship is not available for this role 

Physical Requirements 

• Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)   

• Ability to perform essential functions of the job, with or without reasonable accommodation   

Preferred Qualifications 

• Associate's degree

• Water treatment experience

• Proven track record in data center construction, startup, and operational support

• Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation

• Excellent communication and collaboration skills, with the ability to interface with both technical and non-technical stakeholders

• Experience working in a startup or fast-paced environment is a plus

About Nalco Water: 

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.