Technical Project Manager

Job Summary

Job Description for the Senior Technical Program Manager:   Senior Technical Program Manager   As a Senior Technical Program Manager you will -   Be responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program   Drive continuous improvement of success metrics across the Program   Proactively manage the end-to-end delivery of engineering work though the engineering team and all dependent organizations   Report on progress, ensuring dependencies are covered   Operate between teams and architectures–overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery   All About You •        8+ years of overall career experience into a similar field •        Strong understanding of project & program management techniques around cost, schedule, quality, etc. •        Experience building and releasing APIs and/or other software infrastructure •        Strong understanding and experience with Agile development •        Knowledge and practice of numerous patterns and techniques to improve team processes (i.e. Burndown techniques, retrospective formats, defect handling, etc.) •        Strong stakeholder management skills across a variety of audiences (Business Owners, Development Teams etc.) •        Coordination and organization skills and the ability to work with multiple groups across multiple locations to ensure success of project •        Verbal and written communication is clear and concise •        Good skills around situational awareness, conflict resolution, transparency, and empowerment; models servant leadership  Program Management   Assist Program management activities around cost, schedule, quality etc.   Tie what teams' are developing back to the why, the big program picture   Maintain and present program related information, & metrics for leadership review   Drive initiatives for automation, defect metrics and overall quality initiatives   Advance operational and business concerns or issues relative to future business programs, projects, or enhancements that may affect consistent delivery of quality services.   Recommend strategic direction, continuous improvements and policy changes.   Project Management   Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program   Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery   Build and maintain integrated project schedules that account for internal/external dependencies, differing delivery approaches, numerous constraints, and adequately factor in contingency for unplanned delays   Negotiate features and associated priority and help the team and their customers reach consensus   Collaborate with engineering managers to secure resources, scope efforts, set priorities and establish delivery milestones   Figure out the sequencing of the work so that engineering execution can be optimized   Identify blocking issues and manage their resolution   Coordinate with various groups in MasterCard across locations to ensure success of the projects. Manage dependencies, owners, actions, risks, and mitigations   Own project communications and ensure the right information about the status of a project is delivered to the right audience at the right time   Understand your team's technologies and are able to evaluate system designs and architecture as you participate in solution discussions   Build a trusting and safe environment for the team where problems are discussed without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving   Have good working relationships with engineers, managers, and peers   Recognize discordant vie

Key Responsibilities

Job Description for the Senior Technical Program Manager:   Senior Technical Program Manager   As a Senior Technical Program Manager you will -   Be responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program   Drive continuous improvement of success metrics across the Program   Proactively manage the end-to-end delivery of engineering work though the engineering team and all dependent organizations   Report on progress, ensuring dependencies are covered   Operate between teams and architectures–overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery   All About You •        8+ years of overall career experience into a similar field •        Strong understanding of project & program management techniques around cost, schedule, quality, etc. •        Experience building and releasing APIs and/or other software infrastructure •        Strong understanding and experience with Agile development •        Knowledge and practice of numerous patterns and techniques to improve team processes (i.e. Burndown techniques, retrospective formats, defect handling, etc.) •        Strong stakeholder management skills across a variety of audiences (Business Owners, Development Teams etc.) •        Coordination and organization skills and the ability to work with multiple groups across multiple locations to ensure success of project •        Verbal and written communication is clear and concise •        Good skills around situational awareness, conflict resolution, transparency, and empowerment; models servant leadership  Program Management   Assist Program management activities around cost, schedule, quality etc.   Tie what teams' are developing back to the why, the big program picture   Maintain and present program related information, & metrics for leadership review   Drive initiatives for automation, defect metrics and overall quality initiatives   Advance operational and business concerns or issues relative to future business programs, projects, or enhancements that may affect consistent delivery of quality services.   Recommend strategic direction, continuous improvements and policy changes.   Project Management   Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program   Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery   Build and maintain integrated project schedules that account for internal/external dependencies, differing delivery approaches, numerous constraints, and adequately factor in contingency for unplanned delays   Negotiate features and associated priority and help the team and their customers reach consensus   Collaborate with engineering managers to secure resources, scope efforts, set priorities and establish delivery milestones   Figure out the sequencing of the work so that engineering execution can be optimized   Identify blocking issues and manage their resolution   Coordinate with various groups in MasterCard across locations to ensure success of the projects. Manage dependencies, owners, actions, risks, and mitigations   Own project communications and ensure the right information about the status of a project is delivered to the right audience at the right time   Understand your team's technologies and are able to evaluate system designs and architecture as you participate in solution discussions   Build a trusting and safe environment for the team where problems are discussed without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving   Have good working relationships with engineers, managers, and peers   Recognize discordant vie

Skill Requirements

Other Requirements