Technical Product Manager

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Strategic Comp is a result-oriented, performance-driven commercial insurance business unit looking for a Technical Product Manager at our home office in Cincinnati, OH to support our underwriting applications. This role will partner with the enterprise product implementation teams to articulate our vision to help drive our division’s underwriting strategy. 

We are a result-oriented, performance-driven commercial insurance business unit looking for a Technical Product Manager to support our underwriting-related applications. This role will partner with the enterprise product implementation teams to articulate our vision to help drive our division’s underwriting strategy.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Develops and maintains the product roadmap for our underwriting systems, ensuring alignment with business goals and customer needs.

• Collaborates with stakeholders to gather and prioritize underwriting system product requirements. Translates business needs into technical specifications and user stories.

• Defines and drives product strategy by aligning business objectives with long-term technical innovation, ensuring scalability and future-proofing product decisions.

• Provides ongoing production support by managing support intake, coordinating cross-functional resolution of incidents and defects, analyzing recurring issues and user feedback, driving corrective actions, and implementing process and product enhancements that improve reliability, reduce support volume, and increase underwriting efficiency.

• Maps workflows, identifies bottlenecks, and collaborates with stakeholders to optimize underwriting processes, incorporating AI solutions where appropriate.

• Documents and manages multiple projects concurrently, maintaining strong organization and clear visibility into progress and priorities.

• May evaluate emerging technologies, architecture decisions, and integration approaches to optimize performance, security, and system compatibility.

• Oversees the product development lifecycle, from concept to launch. Works with engineering teams to ensure timely delivery of features and enhancements.

• May serve as the primary point of contact for product-related inquiries. Communicates product vision, strategy, and progress to stakeholders at all levels of the organization.

• Advocates for the end-user by ensuring that products are intuitive, user-friendly, and meet high standards of quality. Conducts usability testing and gathers user feedback to inform product decisions.

• Leverages technical knowledge to make informed decisions about product architecture, design, and implementation. Partners with engineering teams to resolve technical challenges.

• Tracks and analyzes product performance metrics, identifies areas for improvement, and implements changes to optimize product performance.

• Fosters a collaborative environment by working closely with cross-functional teams. Facilitates communication and coordination between departments to ensure successful product launches.

• Performs other duties as assigned.

Job Requirements

Education: Bachelor's degree in information technology, computer science, or related field.

Experience: Generally, a minimum of 3 years of related experience that includes experience in technical product management. Certification in Lean methodologies preferred, with a strong understanding of product development and development framework -- ideally Extreme Programming. User-Centered Design certification preferred.

Scope of Job/Qualifications: Performs product management for a single product team delivering moderately complex products. Instills Product Mindset with a balanced team approach by breaking down complex problems into simple solutions focused on important customer needs. Exhibits analytical skills with the ability to gather and analyze data to drive problem solving and decision-making. May own product strategy and execution, ensuring alignment between customer needs, business goals, and technology capabilities. May participate in making recommendations for best practices and introducing new techniques/tools to the product management team. Exhibits business knowledge and the ability to identify and define business needs including an understanding of the organization's business and technology operations. Demonstrates strong customer focus by being responsive, consultative, collaborative and accurate in work approach.

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.