Technical Operations Manager, Commercial

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Technical Expertise and Client Engagement (60%)

Serve as the primary technical point of contact for assigned clients in a portfolio of about 250-350 MW of distributed solar assets

Review service visit reports before they are presented to clients and participate in weekly client check-in calls to provide on-the-spot technical expertise

Cultivate strong relationships with clients, field service partners, internal team members, and other asset stakeholders

Operational Support and Field Coordination (20%)

Investigate issues using site monitoring platforms, and initiate activities to improve asset performance.

Create, manage, and oversee tickets for planned and unplanned service activities.

Coordinate and manage service activities with field service partners.

Support onsite service technicians during service work and check-out calls.

Collaborate with external engineering firms for retrofits, repowering, and redesigns.

Battery Storage and Continuous Improvement (20%)

Own the technical aspect of our Commercial BESS (Battery Energy Storage System) program, including sales support, pricing proposals, scope development, contract review, and operational implementation

Contribute to the development and updates of Omnidian’s Standard Operating Procedures (SOPs) and QA/QC program

Participate in initiatives supporting sales and product development.

Who You Are

You thrive at managing multiple priorities and making independent decisions.
You exercise sound judgment and escalate issues appropriately.
You are highly organized, process-driven, and detail-oriented.
You embrace learning new skills and adapting to evolving business needs.
You excel in high-pressure situations and can de-escalate tensions effectively.
You communicate clearly and professionally in both written and verbal forms.

Experience You'll Need

Typically 3+ yrs of hands-on experience as a solar technician, installer, OEM field service engineer, or similar role, with at least 2 of those years in Commercial Solar
Hands-on experience should include 1000V+ DC systems, 3-phase AC interconnections, and advanced system diagnostics for projects exceeding 500kW
Typically 4+ years of professional experience in the solar energy industry, or equivalent demonstrated scope, showcasing a history of leadership in account management, asset management, operations and maintenance, or field service coordination.
Familiarity with energy storage technologies
Experience with solar monitoring DAS platforms and interpreting system design drawings.
Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), G Suite (Gmail, Calendar, Drive, Sheets) and CRM systems (Salesforce, Zendesk, etc)
Experienced with CRM systems

Experience That’s a Plus

Deep technical knowledge of commercial battery energy storage systems
NABCEP certification(s)
Experience in Salesforce

Work-Life and Culture

Most of our roles offer the opportunity to work remotely
If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• Here are the roles in this career track:
• Senior Technical Operations Manager
• Manager, Technical Operations
• Sr. Manager, Technical Operations
• We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.