Technical Lead, Customer Data & Personalization Platforms

vanguardΒ· The Vanguard Group, Inc.
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πŸ“ Charlotte, NCπŸ“ Malvern, PAFull time

About this role

Core Responsibilities

  • Provide technical leadership for Vanguard's MarTech Data Platform ecosystem, including Customer Data Platforms (CDP), Identity Resolution, Data Clean Rooms, customer data assets, and activation platforms that power modern marketing and personalization at scale.
  • Lead the architecture, design, and delivery of scalable, secure, and governed data solutions, ensuring reliability, performance, and operational excellence across the platform landscape.
  • Drive engineering best practices across data architecture, DataOps, observability, CI/CD, testing, security, and platform operations.
  • Partner closely with Product, Marketing, Analytics, AdTech, and Engineering teams to translate business objectives into durable, scalable technical solutions.
  • Provide technical oversight for the full solution lifecycle, including architecture reviews, design decisions, implementation, testing, deployment, and ongoing optimization.
  • Establish and enforce data governance, privacy, security, and compliance standards for customer and identity data, ensuring alignment with enterprise and regulatory requirements.
  • Evaluate emerging technologies and platform capabilities, developing roadmaps and recommendations that advance Vanguard's marketing, customer intelligence, and activation strategies.
  • Coach and mentor engineers and technical contributors, providing guidance on architecture, design patterns, engineering practices, and technology adoption.
  • Communicate platform strategy, technical direction, risks, and recommendations to stakeholders at varying levels across Product, Engineering, and business organizations.
  • Drive continuous improvement through modern engineering practices, automation, operational metrics, and platform optimization initiatives.

Qualifications

  • Minimum of 8+ years of experience in software engineering, data engineering, or data platform development, including 3+ years in a technical leadership role.
  • Strong experience designing, building, and operating large-scale data platforms, data products, and distributed data processing solutions.
  • Familiarity with modern MarTech and AdTech platforms, including audience activation, measurement, campaign orchestration, and digital marketing ecosystems.
  • Knowledge of performance marketing, customer journey analytics, personalization, audience targeting, and marketing measurement.
  • Experience with Identity Resolution, customer profile management, audience segmentation, consent management, and customer intelligence platforms.
  • Experience working with Data Clean Rooms and privacy-safe data collaboration technologies preferred.
  • Hands-on experience with cloud-native data platforms and architectures, preferably AWS.
  • Deep expertise in data engineering technologies, including Python, SQL, Spark, Kafka, and modern data processing frameworks.
  • Hands-on experience with Databricks, Delta Lake, Customer Lake CDP, Unity Catalog, and modern Lakehouse architectures preferred.
  • Experience with GenAI, agentic AI, and MCP, enabling AI-powered personalization, customer intelligence, and marketing experiences through modern data platforms.
  • Experience building scalable batch and streaming data pipelines with a strong focus on performance, reliability, observability, and data quality.
  • Strong understanding of DataOps, CI/CD, Infrastructure as Code, automated testing, monitoring, and operational excellence practices.
  • Experience designing APIs and data services to support consumer, analytics, and activation use cases.
  • Strong understanding of data governance, metadata management, privacy, security, and regulatory considerations involving customer data.
  • Proven ability to influence architecture decisions and collaborate effectively across Product, Engineering, Marketing, Analytics, and business stakeholders.
  • Demonstrated ability to mentor engineers and provide technical leadership across cross-functional teams.
  • Experience supporting AI/ML, customer intelligence, or next-generation marketing platforms preferred.
  • Passion for evaluating emerging technologies and shaping enterprise-wide standards and best practices.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a missionβ€”we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Frequently Asked Questions

Is the salary disclosed for the Technical Lead, Customer Data & Personalization Platforms position at vanguard?
The salary for this Technical Lead, Customer Data & Personalization Platforms role at vanguard is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Lead, Customer Data & Personalization Platforms position at vanguard located?
This Technical Lead, Customer Data & Personalization Platforms role at vanguard is based in Charlotte, NC, Malvern, PA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Lead, Customer Data & Personalization Platforms role at vanguard full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Lead, Customer Data & Personalization Platforms role in the The Vanguard Group, Inc. department at vanguard.
Which team or department does the Technical Lead, Customer Data & Personalization Platforms at vanguard belong to?
This Technical Lead, Customer Data & Personalization Platforms position is part of the The Vanguard Group, Inc. department at vanguard. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Lead, Customer Data & Personalization Platforms position at vanguard?
Click the "Apply Now" button on this page. You will be redirected to vanguard's official application portal hosted on workday where you can submit your application directly.
When was the Technical Lead, Customer Data & Personalization Platforms job at vanguard posted?
This Technical Lead, Customer Data & Personalization Platforms position at vanguard was posted on Sep 9, 2026. Apply as soon as possible β€” early applications are often reviewed first.
Technical Lead, Customer Data & Personalization Platforms
vanguard
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